Know the dos and don'ts of mass SMS messages before you press send.
Follow these rules for sending your customer satisfaction surveys via SMS.
Stop chasing customers for late payments, add business texting to your collections process.
Here's everything you should know about business texting opt-ins before you send your first text.
If you're texting, make sure you're following the rules of HIPAA while you do it.
Learn everything you need to know about customer effort scores.
Here's everything you should know about net promoter scores.
Learn what CSAT surveys are, plus how and when to use them.
Here's everything you should know about HIPAA compliance.
How to meet your customers where they are with omnichannel customer support.
Make sure you're being courteous when texting your customers.
Learn more about all the ways you can use MMS messages for your customer support.
The second blog post of our three-part series with Fresdesk is now live.
Textline's first blog post as part of a partnership with Freshdesk is available now!
We'll break down the cost of support channels to help you decide which is right for your business.
Learn the pros and cons of business communication channels, and when to use each one.
Here is your step-by-step guide to writing the best business text message.
Timing is everything, be sure to get it right when using business texting.