Here are 13 strategies for your team to try to improve the customer service they offer.
learn what exactly 10 DLC is and why you should be using one of these numbers for business texting.
Use these templates to get started with your customer service business texting.
Your customers will appreciate you using business text messaging for your customer service.
Here are text message examples for you to use as a template to promote events, items, or specials at your business.
We've got 22 text message examples for your marketing use cases in this article.
Use text messaging at your vet clinic to improve the customer experience and make your office more efficient and safer.
Using business SMS can help you boost your customer retention in a number of ways.
Learn when to use multiple business SMS numbers and why you might want to.
Schedule and coordinate easily about your appliance or furniture company with business SMS.
You can use SMS to reduce the number of calls you field each day, learn how.
Read these tips for success before you send your first business SMS to customers.
Learn everything you need to know to legally text your customers.
Read Pipedrive's case study on shared Textline and Pipedrive customer Advanced Stem Cell Institute.
Here's everything for you to know about The Campaign Registry and business texting.
If you need a reason to start using business SMS, we've got six for you.
Here are some of the benefits of two-way business texting for medical practices.
Here are five ways using texting at your medical practice can help you earn more.
Learn the risks of business texting form a personal device and how to eliminate them.
Add business texting to your current customer support operations to turn it into a revenue center.
Know the dos and don'ts of mass SMS messages before you press send.
Follow these rules for sending your customer satisfaction surveys via SMS.
Stop chasing customers for late payments, add business texting to your collections process.
Here's everything you should know about business texting opt-ins before you send your first text.
Our third and final blog post in a series with Freshdesk is now available online!
If you're texting, make sure you're following the rules of HIPAA while you do it.
Learn everything you need to know about customer effort scores.
Here's everything you should know about net promoter scores.
Learn what CSAT surveys are, plus how and when to use them.
Here's everything you should know about HIPAA compliance.
How to meet your customers where they are with omnichannel customer support.
Make sure you're being courteous when texting your customers.
Learn more about all the ways you can use MMS messages for your customer support.
The second blog post of our three-part series with Fresdesk is now live.
Textline's first blog post as part of a partnership with Freshdesk is available now!
We'll break down the cost of support channels to help you decide which is right for your business.
Learn the pros and cons of business communication channels, and when to use each one.
Here is your step-by-step guide to writing the best business text message.
Timing is everything, be sure to get it right when using business texting.