Here are 13 strategies for your team to try to improve the customer service they offer.
Use these templates to get started with your customer service business texting.
Here are text message examples for you to use as a template to promote events, items, or specials at your business.
We've got 22 text message examples for your marketing use cases in this article.
Use text messaging at your vet clinic to improve the customer experience and make your office more efficient and safer.
Using business SMS can help you boost your customer retention in a number of ways.
Learn when to use multiple business SMS numbers and why you might want to.
Schedule and coordinate easily about your appliance or furniture company with business SMS.
You can use SMS to reduce the number of calls you field each day, learn how.
Read these tips for success before you send your first business SMS to customers.
Learn everything you need to know to legally text your customers.
Read Pipedrive's case study on shared Textline and Pipedrive customer Advanced Stem Cell Institute.
Here's everything for you to know about The Campaign Registry and business texting.
Here are some of the benefits of two-way business texting for medical practices.
Learn the risks of business texting form a personal device and how to eliminate them.
Add business texting to your current customer support operations to turn it into a revenue center.
Our third and final blog post in a series with Freshdesk is now available online!
Learn everything you need to know about customer effort scores.
Here's everything you should know about net promoter scores.
Learn what CSAT surveys are, plus how and when to use them.
Here's everything you should know about HIPAA compliance.
How to meet your customers where they are with omnichannel customer support.
Make sure you're being courteous when texting your customers.
Learn more about all the ways you can use MMS messages for your customer support.
The second blog post of our three-part series with Fresdesk is now live.
Textline's first blog post as part of a partnership with Freshdesk is available now!
We'll break down the cost of support channels to help you decide which is right for your business.
Learn the pros and cons of business communication channels, and when to use each one.
Here is your step-by-step guide to writing the best business text message.