SMS Notification Service

Send real-time alerts with an SMS notification service

Don’t leave people in the dark. Use an SMS notification system to share timely messages with your contacts. Book a demo or sign up for a free 14-day trial to see how Textline’s SMS notification service works.

Textline’s trustworthy SMS notification system

Businesses love and trust Textline’s text notification service. Easily send timely and relevant text messages to your contacts.

<span class="platform__quote"><q>There are many reasons why we continue to use Textline for our business! <span class="platform__quote--blue60">The amount of ease of reaching customers without hassle or confusion is amazing.</span></q></span>

<span class="platform__quote__author">Destiny R.,<span class="platform__quote__author--blue60"> Capterra</span></span>

A screenshot of a text message

What is an SMS notification service?

An SMS notification service is a platform that allows businesses to send text message alerts to their contacts. Businesses use these platforms to send notifications instantly. SMS notifications appear directly on users’ mobile devices when they receive a text. The notifications can appear on a cell phone’s messaging app, lock screen, or home screen.

The best way to alert people to necessary changes, like flight delays, is with an SMS notification system. With an SMS notification service, you can send bulk notifications to multiple devices or share an alert with one contact.

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Benefits of an SMS notification system

Reach contacts quickly

The average text is read within three minutes, making SMS notifications a great way to get your message to contacts quickly. 

Communicate with many people at once

Get alerts to many people at once with a mass text message notification. This allows you to save time and alert at scale.

Ensure your message is seen

With an open rate of 98 percent, text notifications help ensure your target audience sees your timely message.

Share easy-to-digest messages

Text notifications are 160 characters, making them short and to the point. Skip the formalities needed in emails, and send professional text alerts.

Textline’s stand-out features to know

There’s much to consider when choosing an SMS platform to send notifications. Here are some stand-out SMS notification features from Textline.

Mass text messaging

<div class="platform__mb40">Textline offers mass text messaging. This allows businesses to send one consistent message to many contacts at the same time to save time and effort.</div>

SMS scheduling

<div class="platform__mb40">Textline allows you to schedule messages around the clock. That way your contacts will get the notification at the right time.</div>

Smart SMS

<div class="platform__mb40">Smart SMS is a feature that automatically sends bulk SMS messages at a faster rate. Plus, they send from numbers that match the area code of the message recipient.</div>

Opt-ins and opt-outs

<div class="platform__mb40">Our platform allows customers to easily opt in and out of messages with terms like “START,” “STOP,” and “UNSUBSCRIBE.”</div>

Two-way texting

<div class="platform__mb40">Often you can't reply to text notifications. However, Textline allows you and your contact to engage in two-way messages. This results in more personal interactions and longer-lasting relationships with contacts.</div>

Compliance guidance

<div class="platform__mb40">Textline prioritizes compliance. This will protect you and your business. We help businesses properly register their phone numbers and share updates about SMS compliance.</div>

APIs

<div class="platform__mb40">APIs are software intermediaries that allow two applications to talk to each other and share data. Textline's API can help businesses automate workflows and connect software.</div>

Texting templates

<div class="platform__mb40">Cut down on time spent typing out recurring, detailed messages. Create and store text message templates to use and tailor whenever.</div>

Performance tracking

<div class="platform__mb40">With a wide range of metrics, Textline allows users to track SMS notification performance with ease.</div>

Group texting

<div class="platform__mb40">Keep a group of contacts informed with group messaging. Share a text and get responses on a single conversation thread.</div>

The Textline differentiators

Textline is an industry-leading SMS platform revolutionizing business communication. It has the tools and features to help businesses scale and simplify personalized communication. But what else sets Textline apart?

Security

Textline takes security seriously. Textline is the market's most secure business texting platform. By choosing Textline, you’ll never worry about your company or customer data.

Unwavering support

Our support team is here to help from day one. We’re committed to answering questions and resolving issues quickly and thoroughly. Our Standard and Pro plan customers even get a dedicated support manager.

Built for teams

Textline’s platform is built for teams. It lets teams balance workloads, manage a conversation inbox, and track performance.

Customer-driven innovation

We always consider customer feedback when deciding what new integrations, features, and enhancements to add to our platform. Customer feedback and industry expertise drive our decisions.

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How businesses use Textline's SMS notification services

Businesses across the globe use Textline to send SMS notifications. Here are a few examples:

Emergency alerts

Emergencies happen unexpectedly. Get text notifications to contacts quickly using SMS notifications.

<span class="chat-bubble"><span class="chat-bubble__text">Wisconsin University: Classes will be cancelled today due to an ice storm and -40 degree wind chills. Stay safe.</span></span>

Internal team memos

Let your team know about an important update or memo. 

<span class="chat-bubble"><span class="chat-bubble__text">Hi team! Our mandatory team development course is today at 12pm in the third floor conference room. See you there!</span></span>

Urgent staffing requests

Quickly send a request to fill a last-minute open shift.

<span class="chat-bubble"><span class="chat-bubble__text">Hi team! We have a last-minute nursing shift from 7am to 3pm tomorrow. We're offering a $300 bonus. Is anyone interested?</span></span>

SMS marketing messages

Use SMS notifications as a marketing tool to send promotional offers.

<span class="chat-bubble"><span class="chat-bubble__text">Hotel Coronado: Introducing our hot summer deal 🔥 Book a stay today for 25% off. Offer valid through 8/1.</span></span>

Order confirmation

Set an automated text notification to send after an order is placed.

<span class="chat-bubble"><span class="chat-bubble__text">Hi &#123&#123contact.name&#125&#125. Good things are in the works! BWW is preparing your order. We'll let you know when its on the way.</span></span>

Abandoned cart reminders

Set an automated text to send to customers who left items in their carts.

<span class="chat-bubble"><span class="chat-bubble__text">Third Love: &#123&#123contact.name&#125&#125, the items in your cart miss you! Finish the checkout process now: &#123&#123link&#125&#125.</span></span>

Event reminders

Send a text notification to event attendees.

<span class="chat-bubble"><span class="chat-bubble__text">SaaS & Co.: Tomorrow’s the day! Join us for our technology conference. Can't attend live? Here’s the link to the Zoom recording: &#123&#123link&#125&#125.</span></span>

Hotel booking reminders

Send a notification to remind hotel guests about an upcoming stay.

<span class="chat-bubble"><span class="chat-bubble__text">Jenson B&B: You’re scheduled to stay with us from 5/11 to 5/15. A reminder that check-in is at 3pm. We look forward to seeing you!</span></span>

Appointment reminders

Reduce no-shows with appointment text notifications.

<span class="chat-bubble"><span class="chat-bubble__text">Hi &#123&#123contact.name&#125&#125. Your haircut with Alli is scheduled for Friday, Aug. 26 at 12pm. See you then!</span></span>

Account management

Check-in with customers to see how a product is treating them, how service went, or schedule their next annual service appointment.

<span class="chat-bubble"><span class="chat-bubble__text">Hi June! This is Serena from Bob’s Pool Builders. Pool opening season is right around the corner! Do you want to book your pool opening today?</span></span>

Recruiting

Send an SMS notification to schedule an interview with a pool of candidates.

<span class="chat-bubble"><span class="chat-bubble__text">Hi &#123&#123contact.name&#125&#125! My name is Joe and I’m the recruiter at Law Firm X. I received your application for our paralegal role and I’d love to schedule a 15-minute chat. Please schedule here: https:calendly.com.</span></span>

Thank you for your business messages

Send a “thank you for your business” message to customers.

<span class="chat-bubble"><span class="chat-bubble__text">Hi Zyad. This is Flynn from TK Insurance. Thank you for choosing us for your insurance needs.</span></span>

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Frequently asked questions about SMS notifications

Is sending text notifications legal?

Yes! Sending text alerts to opted-in contacts is legal. But, you need to comply with key SMS laws like The Telephone Consumer Protection Act of 1991. Under this law businesses must:

  • Get written or verbal opt-ins from contacts
  • Provide a way for contacts to opt-out
  • Set clear expectations about what customers are opting into

Read: How to ensure you are legally texting your customers to learn more. 

Who can send text notifications on Textline?

All Textline users can send text notifications to their contacts. Remember to get that opt-in first, though.

How much does it cost to send an SMS notification on Textline?

Pricing will vary based on your business needs and the number of messages sent. Textline offers three different pricing plans. All pricing plans start with a 14-day free trial.

What are some best practices for sending SMS notifications?

Keep these best practices in mind when sending SMS notifications:

  • Always get an opt-in 
  • Be clear about the types of messages your contacts will receive
  • Provide an easy way for contacts to opt-out
  • Introduce yourself or your business
  • Personalize messages
  • Be concise
  • Get a plan in place for managing replies

Can I personalize SMS notifications sent via Textline?

Yes! You can use variable fields to pull unique information into your text notifications. This includes contact information like first name or job title.

How do I send text notifications on Textline?

Once you have your Textline account set up, it's easy! You just select who you want to send the notification to, write your text alert, and click send. You also can schedule these messages in advance. You can read more about our Announcement feature here.

When will my text notifications be sent?

They'll be sent when you want when you use Textline. You can schedule messages to send around the clock or send them immediately.

Does Textline support MMS?

Yes! Textline supports MMS. This means you can send photos, videos, links, PDFs, and other attachments to text notifications.

Integrate Textline with your tech stack

Seamlessly integrate Textline with the existing tools your team relies on. In just a few clicks, you can connect Textline with CRM platforms, help desk software, or marketing automation tools. This will help you simplify business communication and optimize your SMS notification strategy.

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Questions? Text us: +1 415-849-4349 or contact us here.