Minimum 5 agents required.
Messaging cost and industry fees not included.
Minimum 3 agents required.
Messaging cost and industry fees not included.
While there are a few features listed in the chart above that we only offer with the Pro HIPAA Plan, the biggest difference is our Secondary Consent feature.
In particular, the Standard Plan has some limitations with this feature:
You should choose the Pro HIPAA Plan if you want the ability to:
When messaging a patient for the first time, Textline agents will see a button that allows them to request consent.
When the button is clicked, a templated message will be sent to the recipient.
The contact must reply with Yes or No.
If a contact replies “Yes,” they get an automated message stating they can now text with your organization. You can now message this contact freely.
If a contact replies “No,” they will get a message stating your organization won’t contact them, but how to subscribe if they change their mind.
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