Textline for Salesforce

Send and receive text messages within your CRM.

Use CAses
Use Textline in Salesforce to text contacts and leads without switching tabs. Sync contacts and conversations all in one place.
What Textline looks like within Salesforce.
Text with customers and prospects directly within Salesforce.

Learn more about customers through their conversations

Our integration allows you to text from a contact or lead page and records all conversations within the Salesforce interface for a complete picture of the customer journey. 

  • Use our configurable widget to send & receive texts with contacts or leads.
  • All conversations you have in Textline are tracked in Salesforce.
  • Your contacts will sync between both Salesforce and Textline after integration.
  • Download the Textline Chrome extension to manage all text conversations from anywhere in Salesforce or any other website.
“A big reason why we are using text is because we want to make sure that we're communicating with our customers in a way that feels personal. A lot of other companies are just doing automated messaging—big, mass email programs, and campaigns. And that's not our approach at all.”

— Shannon Kinet, Director of Sales Operations, Remote Year

A screenshot of the Textline Chrome extension.
Use our Chrome extension to send and receive texts from anywhere in Salesforce.

How to install

You must be on a Salesforce plan with API access to use the Textline and Salesforce integration. Salesforce plans that qualify include the Performance, Developer, Unlimited, and Enterprise editions. If you are on the Professional Edition, you can gain API access by purchasing it. Read more in the Salesforce documentation here.

Our Salesforce SMS integration is only available to Textline customers on the Pro plan. 

To set up the integration, please follow these instructions

A screenshot of the shortcut feature inside of Textline.
Create message templates with Textline's shortcut feature.

Textline features

  • Shortcuts — Store templates for frequently used messages.
  • Transfer — Transfer text messages, similar to transferring phone calls.
  • Notifications — Receive desktop, email, and mobile alerts.
  • Auto Responses — Use automated greetings and away messages.
  • Metrics — Understand customer interactions and monitor team performance.
  • MMS — Send and receive photos, videos, and attachments.
  • Address Book — Salesforce contacts sync into Textline and vice versa.
  • Whispers — Leave private notes for internal team discussions.
A screenshot of the whisper feature inside of Textline.
Communicate with your team without leaving the conversation using Whispers.

Get started with Textline for Salesforce

If your team is ready to start texting, sign up for your free 14-day Textline trial. Already have a Textline account? Get set up in minutes.

Start texting now.

Sign up for a free 14-day trial today. No credit card required.

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Questions? Text us: +1 415-849-4349 or contact us here.