Reduce the need to manually type the same answer or recurring message. Instead, streamline your communication with pre-written SMS templates you can rely on over and over.
Ensure your text messages use your company voice and customer service responses are aligned. Plus, you can ensure your messages are succinct so you don’t have to worry about the character limit.
Make it easier for your team to respond to customers no matter what. Create a collection of templates to use when needed. There’s no limit to the number of Shortcuts you can create on Textline.
Many Textline customers have a catalog of ready-to-use Shortcuts to reduce manual tasks and improve the customer communication experience. There are so many use cases, but we break down a few common ways customers use Shortcuts.
Hi [customer name]. Happy to answer this! Our business hours are 7am-3pm on Saturdays.
Hi [name]. Thanks for your interest in our CRM. Book a 1:1 demo with me using this link [calendar link]. I look forward to connecting!
Here’s a website page that describes parking availability for the event: [link].
Hi [name]. Your reservation is booked! We’re excited to see you at Callie Restaurant on [date] at [time].
Hi [customer name]. Here’s a 2-minute intro video to our product: [link].
Thanks for your interest in [company name]. I'm happy to help set up a call with someone from our sales team. Is this the best number for them to reach you on?
Hi [customer name]. Would you be willing to leave a review here: [link]? Your feedback helps us improve and grow!
Hi [patient name]. This is a reminder that your appointment with Dr. Stella is tomorrow at [time].
That’s great news. Here’s where you can sign up for a free trial: [link].
Hey [customer]. I just tried calling and got your voicemail. Is now still a good time to connect or would you like to reschedule?
Hi there! I’m happy to help with this request. Can I first ask you for your name and organization?
Roll by Goodyear uses Shortcuts to help verify customer information quickly. It allows the team to quickly reply to customers and handle several conversations at once.
Dntl Bar uses the Shortcuts feature to standardize messages across their locations. The pre-saved templates keep texts uniform, consistent and professional every time.
It’s easy to create stored templates on Textline for later use. See below for the five-step process.