Sync your Facebook Business or Instagram Business Account with Textline to offer omnichannel messaging. You’ll be able to respond to direct messages, story mentions, and more from those accounts in the Textline inbox. Plus, there’s no need to log into each account separately.
Do you have a business with multiple locations, multiple internal departments, or employees who need their own phone numbers? With Textline’s Unified Inbox, you can view and respond to SMS conversations tied to all your texting numbers in one inbox. If you’re responding from the Unified Inbox, the reply is sent from the phone number where the conversation is occurring.
The Textline Unified Inbox view is customizable with access permissions. Agents will only see messages from the departments and channels that Admins allow them to see. If you don’t have access to one of your organization's departments, those conversations won’t be visible.
The Unified Inbox gives you visibility into your company’s communication. It allows you to see conversation histories for all departments and phone numbers at once.
With Unified Inbox, you don’t need to switch departments to monitor all conversation channels. Instead, you’ll have one inbox to manage. This will save your team time and improve productivity.
Reduce the risk of missed messages and increase your response time with Textline’s Unified Inbox. The universal inbox view consolidates messages into one location. You’ll see every inbound message across your channels, departments, or phone numbers. This is especially helpful for teams that may need to manage multiple channels or phone numbers at once.
What if Syndicate, a restaurant group with multiple locations, uses texting for guest support and reservation booking. The Unified Inbox view allows the group to manage all SMS conversations for its restaurants in one place.
Rather than toggling between the different locations and phone numbers, the Unified Inbox allows the restaurant group’s reservationists to check one place to respond to all guest text messages.
Unified Inbox benefits for What if Syndicate:
It’s easy to connect and manage multiple messaging channels with Textline. See the channels you can operate with Textline’s Unified Inbox.