Add your Instagram Business Account to Textline as a Department and easily view and respond to all Instagram direct messages, story mentions, and story replies from your Textline conversation list.
What you can do with the Textline-Instagram integration
- Sync your Instagram Business Account with your Textline inbox.
- View and respond to all your Instagram messages, story mentions, and story replies right in Textline.
- Increase your response rate.
All I can say is that we have more people responding to texts who would have taken longer to make contact with. We have noticed the difference.
— Lynette Groves, owner of multiple Mathnasium franchise locations
How to install
Follow these directions to set up your Textline and Instagram Business text integration.
- Log into your Textline account and click Settings (gear icon) > Departments.
- On this page, click New Department in the upper right hand corner.
- Select Instagram, then follow the prompts to login through Facebook and select the Instagram account you are the Admin of.
- Confirm which permissions you want Textline to have (we have preselected the required permissions).
- Finally, name your new department and click save.
Use Textline’s features with Instagram Business
- API — Automate workflows.
- Shortcuts — Store templates for frequently used messages.
- Transfer — Transfer text conversations between team members.
- Notifications — Receive desktop, email, and mobile alerts.
- Auto Responses — Use automated greetings and away messages.
- Whispers — Leave private notes for internal team discussions.
- Metrics — Understand customer interactions and monitor team performance.
- MMS — Send and receive photos, videos, and attachments.