Textline is a secure SMS platform that reduces friction and simplifies business communication. We exist to help teams reach the right audience, improve productivity, and boost customer experience while protecting customer data and privacy. Explore some of our core products and features that help businesses thrive.
Our platform is designed to help you securely talk to more people without losing that key human touch. Bulk texting, group messaging, and two-way SMS can help you scale business communication
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Use Textline’s built-in metrics to track key performance indicators and help meet business goals. You can view metrics by agent or department. Some key metrics include:
Simplify communication across channels or phone numbers with Textline’s Unified Inbox feature. Manage conversations from Facebook Business, Instagram, and multiple phone numbers from a single inbox. Never miss a message and increase oversight with a single-view inbox to manage omnichannel communication.
Put your business communications on autopilot with Automations. Use Automations to streamline your workflow so you can focus on the needle-moving matters.
Set up automatic text replies when your team is busy, out-of-the-office, or when a message contains a specific keyword.
Use Automations to trigger messages to send at the right time. Use Timer Automations to set a message to fire based on time passed since an event, like a purchase, sign-up, resolved conversation, and more.
Does your business handle many inbound conversations? Reduce the manual need to assign conversations with routes. This auto-assigns teams or agents to specific conversations based on rules.
Use Automations to assign a specific Tag to a contact. For example, you could label contacts with the date they signed up for your service or as a VIP customer.
Create and store pre-written text templates to deploy when you need them. Many businesses create text templates to answer common customer questions.
Connect the data and apps you need to Textline with our developer features. Don’t see an existing integration? Use Webhooks or our SMS API instead.
We integrate with some of the leading customer experience software out there. Textline integrates with HubSpot, Salesforce, Zapier, Zendesk, Talkdesk, and more.
Use our open API to customize your workflow. Add SMS to your existing software platforms and let the data flow between the two. The possibilities are endless with APIs, which can help you automatically schedule and send SMS messages.
Use Webhooks to allow one application to notify Textline when a certain event occurs. This allows you to customize workflow and see data flow in real-time. Webhooks can help save server resources and costs.
Textline is built to help teams do more. We make working together harmonious.
Multiple users can see and respond to text conversations in Textline, allowing teams to collaborate and tackle a message inbox together with ease.
There’s no need to switch tabs to chat with your teammates. Use Whispers to privately chat with colleagues directly in each text thread.
Claim text conversations to signal to teammates you’re handling it or transfer a conversation to the right team member.
Textline has more features to help your team efficiently connect with customers, leads, and employees.
Our platform is HIPAA compliant so healthcare organizations and their business associates can text patients without worry. We have the safeguards to protect your business and patients’ health data. Some key HIPAA features to note:
Securely send SMS messages to your contacts no matter where and what you do. Text from your computer, mobile device, or tablet with ease. Plus, Textline offers a Chrome extension that lets you text while browsing any website.
Download our mobile app, use our platform on the web, or add the Chrome plug-in.
Use Textline’s built-in customer satisfaction surveys to gauge how your business is performing. Send NPS or CSAT surveys via SMS in just a few clicks. Or, set up customizable surveys. SMS surveys allow you to reach customers directly on their mobile phones.
Sign up for a free trial today. No credit card required.
Sign up nowQuestions? Text us: +1 415-849-4349 or contact us here.
