No-show appointments cost dental practices significant revenue every year. Many patients miss their dentist appointments simply because they forget. Text messaging allows you to quickly remind patients about upcoming appointments to cut no-shows and provide a better patient experience.
Textline’s two-way text messaging lets patients engage with staff and quickly reply to confirm appointments via SMS. This feature is great if patients have questions or need to change their dental appointments quickly.
Mass texting is a useful feature for sending important updates to multiple patients at once. You can use mass SMS to notify patients about office hour changes, new services, or open appointment times.
Do you want to set up dental appointment reminders in advance? Scheduled text messages allow you to easily schedule messages so you’re reaching patients with these reminders at the right time. You can also use scheduled texts to remind patients to book teeth cleanings.
Textline provides insights into the effectiveness of the SMS communication. Some metrics we track include delivery rate, number of messages sent, and number of messages received. This can help your dental practice optimize its SMS efforts.
Automated texting can help your dental practice manage SMS communication. Automated texting can help you route inbound questions to the right staff member, set up auto-responses for when your business is closed, and send follow-up messages post appointment.
Textline is the leading HIPAA-compliant texting software in the industry. Our patented consent process helps our users obtain, document, and store patient consent to stay HIPAA compliant. The platform also has several other features to protect healthcare companies such as end-to-end data encryption, a provided BAA, administrative controls, and multi-factor authentication.
Texting allows your practice to give patients vital information quickly. Not only can you use Textline to send appointment reminders, you can also share important updates to patients from one dashboard.
SMS can speed up many mundane tasks like confirming appointments, rescheduling appointments, and sending pre-appointment notes. This frees up your staff’s time so they can focus on other important duties.
Regular SMS communication, such as appointment reminders, dental care tips, or personalized messages, can help your practice build stronger relationships with patients. This can improve patient retention rates, which is key to the growth of any dental practice.
A top benefit of texting for dental practices is that it reduces the appointment no-show rate. Patients are less likely to forget with a text message reminder. Plus, if they’re unable to make the appointment, they can easily reschedule it via text.
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of patients want text reminders to schedule appointments. — PatientPop
of text messages are opened. — CTIA
of patients opt into texts from healthcare providers. — SimpleTexting
Dental organizations must first register their phone numbers to use an SMS platform to message patients or employees. Mobile carriers added this registration requirement to protect consumers from unwanted messaging. Dental organizations must submit information about their brand and SMS use cases to register.
Although ensuring proper registration may seem complex, it’s not with Textline. We’ve simplified the registration process for our customers. Dental organizations that choose Textline as their HIPAA-compliant SMS platform can register in the app. Simply fill out our built-in form in the compliance tab. From there, Textline handles submission and alerts you when your number is ready to use.
The best part? You can still test the Textline platform while waiting for carrier approval. Organizations can test core features, set up automations, or create pre-written text templates.
In case of sudden changes like office closures or schedule changes, Textline’s text alert system can quickly notify affected patients.
For certain dental procedures, patients may need to follow specific instructions before their appointment. Use texting to send these instructions to patients ahead of time to ensure they’re well-prepared for their visit.
After a dental visit, you can send follow-up text messages to check on the patient's recovery, provide post-care instructions, or ask for feedback. This is an excellent way to improve patient retention.
You can use text messaging software to send dental care tips or educational content to patients. This can help promote better oral health and foster a stronger relationship between your practice and its patients.
In addition to appointment reminders, you can use SMS to encourage patients to schedule their next appointment. This is helpful for routine services like bi-annual teeth cleaning.
Are you offering a discount on teeth whitening services or free oral cancer screenings? Use SMS to share promotions like these with your patients.
The team at Textline were very efficient at listening to our company's needs and creating a solution for us. The follow up on the action items via email was excellent and I felt that they really wanted to help us out and provided excellent customer service.
Textline has been great. Super efficient way to send texts from a laptop.
Textline HQ are ALWAYS quick to respond whenever I have a question or need help with anything! I am super grateful and love using this platform to send messages for my company!
Maximize the potential of SMS by integrating Textline with the software used at your dental practice. Integrating Textline can help you seamlessly send appointment reminders, oral health tips, and promotional messages to patients’ phones.
Incorporate SMS into your dental practice management with Textline and witness the transformation firsthand. Textline’s SMS features make it easy to communicate appointment reminders and updates to your patients. Plus, you can manage all text conversations from a single, centralized dashboard on your computer, tablet, or mobile device. Use SMS to enhance patient engagement, create a positive dental care experience, and improve efficiencies. Ready to revolutionize your dental office communication with Textline? Try it for 14-days free today, or book a demo with our expert team.
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