Text your customers from Zendesk’s customer support and CRM software. Combine the robust features of Textline with Zendesk to make sure that your team can use business texting to deliver innovative customer service. Respond faster using SMS, and keep customers happy.
Keep everything in sync
When a customer texts your number, Textline opens a Zendesk ticket and keeps both tools in sync as the conversation continues. The contact's Zendesk details are then automatically added to your Textline address book.You can also use Textline natively from Zendesk. Initiate and respond to text messages using the top bar widget, channel integration, or ticket sidebar widget. Automatically push incoming texts to your Zendesk ticket queue, while continuing to keep them in your conversation list in Textline.
Use all of Textline’s features with Zendesk
Shortcuts — Store templates for frequently used messages.
Transfer — Transfer text messages, similar to transferring phone calls.
Notifications — Receive desktop, email, and mobile alerts.
Auto Responses — Use automated greetings and away messages.
Whispers — Leave private notes for internal team discussions.
Metrics — Understand customer interactions and monitor team performance.
MMS — Send and receive photos, videos, and attachments.
Address Book — Zendesk contacts sync into Textline when a message occurs.
How to install
Sign in or sign up for a Textline account at textline.com (You must have administrator permissions in both Textline and Zendesk Support to set up the integration.)