Business texting software helps your customer service team work faster, collaborate efficiently, and standardize your brand voice. Monitor all of your team’s conversations in one place, and use our data analysis tools to measure progress.
Your customers want direct, real-time conversations, but personal communication can be difficult at scale. Our platform lets you talk to more people at a time, without losing that human connection.
Talk to customers like you’d talk to friends and family. Use emojis to add context, and send links, images, and other file attachments to enhance conversations.
Stay connected with multiple devices, desktop or mobile, whether your team works in the office or the field.
We can work with your customer experience stack. Textline integrates with leading software such as Zendesk, Talkdesk, Pipedrive, Shopify, Salesforce, Zapier, and more.
Customer service is a team sport. Textline was built for teams and designed to scale, because when your team is happy, your customers win. Help your team work efficiently—without sacrificing the quality of your service.
Create a better experience for agents so they can respond faster, resolve more conversations, and serve more customers. Use features that let you talk privately with team members and divide work among agents.
Maintain your brand personality, even while working as a large team. Monitor all of your conversations to make sure agents are speaking in the same tone of voice. Provide instant feedback within the platform to agents in training.
For those times when you need to send the same message to a long list of people. Personalized messaging can work at scale—when you have the right tools.
Keep your finger on the pulse, by managing all of your conversations in one place. Use our metrics tools to track KPIs and make sure you’re meeting your business’ goals.