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Your comprehensive business texting platform

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Why Textline?

Business texting software helps your customer service team work faster, collaborate efficiently, and standardize your brand voice. Monitor all of your team’s conversations in one place, and use our data analysis tools to measure progress.

01 | Connect

Plug and play

We make set up easy so that you can start texting as a business immediately. Your customers don’t need to install another app on their phone.

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Use your current number

Add texting functionality to your existing number so that customers don’t have to learn a new one.

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Set up a new number

Get a new phone number—or multiple numbers for different parts of your business.

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Take it out for a spin

Try Textline for free for 14 days. No credit card required.

02 | Engage

Start meaningful conversations

Your customers want direct, real-time conversations, but personal communication can be difficult at scale. Our platform lets you talk to more people at a time, without losing that human connection.

Add a dash of personality

Talk to customers like you’d talk to friends and family. Use emojis to add context, and send links, images, and other file attachments to enhance conversations.

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Respond from anywhere

Stay connected with multiple devices, desktop or mobile, whether your team works in the office or the field.

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Text from your existing workflow

We can work with your customer experience stack. Textline integrates with leading software such as Zendesk, Talkdesk, Pipedrive, Shopify, Salesforce, Zapier, and more.

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03 | Collaborate

Help your team thrive

Customer service is a team sport. Textline was built for teams and designed to scale, because when your team is happy, your customers win. Help your team work efficiently—without sacrificing the quality of your service.

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Succeed together

Create a better experience for agents so they can respond faster, resolve more conversations, and serve more customers. Use features that let you talk privately with team members and divide work among agents.

Create a unified voice

Maintain your brand personality, even while working as a large team. Monitor all of your conversations to make sure agents are speaking in the same tone of voice. Provide instant feedback within the platform to agents in training.

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04 | Optimize

Streamline your process

Work efficiently as a team by centralizing customer experience efforts and automating your process. After you’ve started texting, analyze data to improve your work.

Boost efficiency

Make your work easier with tools that let you do more, faster. Resolve conversations in less time.

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Message templates

Use our shortcuts feature to create standard answers to commonly asked questions, so that you can respond instantly.

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Automatic responses

Schedule text messages in advance, or set up automatic replies to certain text messages triggered by keywords.

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Reach more people

For those times when you need to send the same message to a long list of people. Personalized messaging can work at scale—when you have the right tools.

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Announcements

Send texts to multiple customers—or all of them—at once. Schedule announcements in advance, segment your audiences, and measure responses.

Do more with your data

Keep your finger on the pulse, by managing all of your conversations in one place. Use our metrics tools to track KPIs and make sure you’re meeting your business’ goals.

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Surveys made easy

Net Promoter Scores are a proven way to understand customer loyalty with one ultimate question. Reach customers directly by sending mobile NPS surveys or custom surveys via text.

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Start texting now.

Sign up for a free 14-day trial today. No credit card required.

Sign Up Now

Still have questions? Text us: +1 415-849-4349 or contact us here.