Textline is the industry’s most secure business texting platform designed to help teams simplify and scale communication. Discover how to get started.
Add texting functionality to an existing phone number like a landline or VoIP.
Get a new phone number for texting like a toll-free or local number (10DLC).
Textline makes it easy to register your brand and SMS campaign to comply with industry regulations. You register in app and must complete it before texting your customers. You’ll need to provide:
Provide details about your company so mobile carriers can ensure its legitimacy.
Share specifics about your texting use case and opt-in procedures.
Set up Textline to work best for your unique business needs.
While awaiting brand and campaign approval, you can:
Choose the pricing plan that fits your business needs. We offer Limited, Standard, Pro, Enterprise, and HIPAA-compliant plans.
A department is a phone line. Organize phone numbers based on franchise location, department function, branch, and more.
Add colleagues to your account. Assign them user roles, add them to departments, track their availability, and measure their performance.
Import your contacts into the Textline address book via a CSV file or add them when they text you.
Add the security settings your business needs. You can enable data retention rules, domain claiming, user controls, and more.
Connect Textline with the tools your business already uses. We integrate with software such as HubSpot, Slack, Salesforce, Zapier, and more.
Customers want personalized, real-time conversations. Texting lets you talk to more customers at once without losing that human touch. With Textline you can:
Text back-and-forth with an individual customer to answer questions, solve issues, and build stronger relationships.
Send texts to multiple customers — or all of them — at once. Announcements are Textline’s term for mass texting. You can even segment your audience list for more tailored bulk messaging.
Textline is the first in the industry to offer true group texting. Text with a group of customers or employees on the same text thread.
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Use Textline’s built-in SMS surveys to collect customer feedback in just a few clicks. Send an NPS, CSAT, or custom survey.
Pull unique customer data, like first name, into texts with variable fields. You can also add a dash of personality with emojis or send attachments to upgrade conversations.
Try Textline free for 14 days. No credit card required.
Textline’s SMS platform was designed with teams in mind. Our versatile collaboration features to help teams win.
We know metrics matter. Textline has the tools your business needs to track performance and optimize processes.
Track your SMS efforts with Textline’s built-in metrics. Measure KPIs, team performance, and agent metrics to stay on track and meet your business goals.
Enhance your SMS workflows by automating processes and messages.
Set up automated texts to trigger or auto-assign inbound messages to team members with routes.
Use our Shortcuts feature to create and store text message templates for frequently asked questions. This can help you improve response rate.
Set up auto-responders for when you’re out-of-office or customers message in outside of business hours.
Ready to start texting your business contacts? Try Textline free today for 14 days. No credit card required.
Try it for freeQuestions? Text us: +1 415-849-4349 or contact us here.
