Secure business texting software helps your customer service team work faster, collaborate efficiently, and standardizes your brand voice while instilling trust in your customers and keeping their privacy top of mind. Monitor all of your team’s conversations in one place, and use our data analysis tools to measure progress.
Your customers want direct, real-time conversations, but personal communication can be difficult to scale. Our platform lets you securely talk to more people at one time, without losing that human connection.
Talk to customers like you would friends or family. Use emojis to add context and send links, images, and other file attachments to upgrade conversations.
Stay safely connected with multiple devices, desktop or mobile, whether your team works in the office or the field.
We can work with your customer experience stack. Textline integrates with leading software such as Zendesk, Talkdesk, Pipedrive, HubSpot, Salesforce, Zapier, and more.
Customer service is a team sport. Textline was built for teams and designed to scale because when your team is happy, your customers win. Help your team work efficiently—without sacrificing any customer trust or quality of service.
Create a better experience for agents so they can respond faster, resolve more conversations, and serve more customers. Utilize features that let you talk privately with team members and divide work among agents.
Maintain your brand personality and credibility, even while working as a large team. Monitor all of your conversations to make sure agents are speaking in the same tone of voice. Provide instant feedback within the platform to agents in training.
Centralize your customer experience efforts and automate your process by working efficiently as a team. After you’ve started texting, analyze data to improve your work.
For those times when you need to send the same message to a long list of people. Personalized messaging can work at scale—when you have the right tools.
Keep your finger on the pulse by managing all of your conversations in one place. Use our metrics tools to track KPIs and make sure you’re meeting your business goals.