Your secure business texting platform

Textline conversation bubbles protruding from the laptop interface.Isometric open laptop displaying Textline software interface
Isometric smart phone displaying text message conversationText bubble containing blue heart protruding from smart phone

Why Textline?

Secure business texting software helps your customer service team work faster, collaborate efficiently, and standardizes your brand voice while instilling trust in your customers and keeping their privacy top of mind. Monitor all of your team’s conversations in one place, and use our data analysis tools to measure progress.

01 | Connect

Plug and play

We make set up easy so that you can start texting as a business immediately. Plus it’s native texting, so no need for your customers to install an app.

Icon depicting smart phone and bolt

Use your current number

Add texting functionality to your existing phone number so your customers don’t have to learn a new one.

Get Started Today
Icon depicting smart phone and plus sign

Set up a new number

Get a new phone number--or multiple numbers for different parts of your business.

Get Started Today

Take it out for a spin

Try Textline for free for 14 days. No credit card required.

02 | Engage

Start meaningful conversations

Your customers want direct, real-time conversations, but personal communication can be difficult to scale. Our platform lets you securely talk to more people at one time, without losing that human connection.

Add a dash of personality

Talk to customers like you would friends or family. Use emojis to add context and send links, images, and other file attachments to upgrade conversations.

Expanded emoji menu in Textline interface
Open laptop displaying Textline conversation interfaceSmart phone featuring a conversation within Textline mobile app

Respond from anywhere

Stay safely connected with multiple devices, desktop or mobile, whether your team works in the office or the field.

Download on the App StoreGet it on Google Play

Text from your existing workflow

We can work with your customer experience stack. Textline integrates with leading software such as Zendesk, Talkdesk, Pipedrive, Shopify, Salesforce, Zapier, and more.

View all Integrations
Group of shapes, each containing a company logo for Textline integration
03 | Collaborate

Help your team thrive

Customer service is a team sport. Textline was built for teams and designed to scale because when your team is happy, your customers win. Help your team work efficiently—without sacrificing any customer trust or quality of service.

Conversation that demonstrates internal messaging from agent to agent, titled Whispers

Succeed together

Create a better experience for agents so they can respond faster, resolve more conversations, and serve more customers. Utilize features that let you talk privately with team members and divide work among agents.

Create a unified voice

Maintain your brand personality and credibility, even while working as a large team. Monitor all of your conversations to make sure agents are speaking in the same tone of voice. Provide instant feedback within the platform to agents in training.

icon Ready to start texting?
Try it for Free
04 | Optimize

Streamline your process

Centralize your customer experience efforts and automate your process by working efficiently as a team. After you’ve started texting, analyze data to improve your work.

Boost efficiency

Make your work easier and resolve more conversations with tools that let you do more in less time.

Icon depicting repeated layered rectangles
Message templates

Use our shortcuts feature to create standard answers to common customer questions, so that you can respond instantly.

Icon depicting robot
Automatic responses

Schedule text messages in advance, or set up automatic replies to incoming text messages triggered by keywords.

Request a Demo
Conversation demonstraating an automatic response when customer inquires about store hours

Reach more people

For those times when you need to send the same message to a long list of people. Personalized messaging can work at scale—when you have the right tools.

Icon depicting megaphone
Announcements

Send texts to multiple customers—or all of them—at once. Schedule announcements in advance, segment your audiences, and measure responses.

Do more with your data

Keep your finger on the pulse by managing all of your conversations in one place. Use our metrics tools to track KPIs and make sure you’re meeting your business goals.

Open laptop with Textline interfaceGrid of rectangles, each with a performance metric

Surveys made easy

Customer satisfaction surveys are a proven way to understand customer loyalty with one ultimate question. Reach customers directly by sending surveys via SMS.

Series of overlapping smart phones with SMS message requesting a rating score

Start texting now.

Sign up for a free 14-day trial today. No credit card required.

Sign Up Now
No credit card required

Still have questions? Text us: +1 415-849-4349 or contact us here.