Businesses across the globe love Textline’s SMS and MMS platform. See how they use it and why they trust it.
<span class="platform__quote"><q>We’re getting close to almost doubling our response rate by going to Textline. <span class="platform__quote--blue60">The customers love it, and it's opened up our communication.</span></q></span>
<span class="platform__quote__author">Mandy C.,<span class="platform__quote__author--blue60"> Roll by Goodyear</span>
SMS stands for short message service. It’s more commonly known as a text message. These are 160-character messages sent to cell phones.
MMS stands for multimedia messaging service. It allows people to send text attachments like photos, videos, links, audio clips, etc. These are 1,600-character messages sent to mobile devices.
Businesses are adding SMS and MMS as communication tools for marketing, support, internal communication, and more.
Texts have a 98 percent open rate, much higher than email at 20 percent. This ensures that intended recipients see your messages.
Most text messages are read within five minutes, ensuring you can reach your contacts quickly with timely updates.
Mobile messaging is the ultimate convenience tool for staff and customers. It allows you to communicate wherever and whenever. People also know how to text, so there’s no additional app to download or learning curve.
Text messaging is easy to scale as your business grows. It doesn’t require a massive lift from your team. You can manage multiple conversations at once and automate workflows with ease.
Textline built these core SMS and MMS solutions to help you connect with your contacts individually or at scale.
Instead of sending one message at a time to many contacts, use bulk SMS or MMS to inform at scale.
Send a group message and get replies on the same text thread. This lets you keep a group of people updated.
Engage in meaningful back-and-forth conversations with two-way texting.
Get your texts to contacts at the right time with scheduled SMS and MMS.
Set up texts to send automatically when certain conditions are met. You can add attachments to your auto-replies.
Use Textline’s pre-built customer satisfaction surveys or create custom SMS surveys to get actionable insights from contacts.
Textline has a feature called Shortcuts, which are pre-written text templates. Cut down on time spent manually typing commonly used messaging.
Textline can help you text-enable your existing landline phone number so you can use it to text your customers.
No matter what team you manage, use texting to simplify communication. Here are a few examples of how to use Textline for different business departments.
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This will depend on your text outreach goals. SMS is often best for concise messages like appointment reminders, authentication codes, and emergency alerts. On the other hand, MMS is often better for longer messages or when you want to send images, PDFs, or website links. Dive deeper into when to use SMS vs. MMS.
Yes, it often costs more to send MMS. View Textline’s current messaging costs here.
Yes! Our platform supports MMS.
Often, yes! We can almost always text-enable your existing business phone number. The setup process will vary based on whether you have a toll-free number, VoIP number, or landline.
Textline integrates with some of the most popular business software, including Salesforce, Talkdesk, Pipedrive, and Shopify. View all integrations.
Textline has an SMS API to help businesses connect the apps they use. We also support Webhooks, which can help connect disparate data.
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