(For previous Privacy Policy, please see: www.textline.com/legal/privacy-policy-2020)
Last revised on August 23, 2022, effective as of September 23, 2022.
This privacy policy describes the information Textline, Inc. (“Textline” or “we” or “us”) collect from End Users (“you”) of our website (the “Site”) and the information we collect on behalf of our clients who employ our technology to use our text messaging and other services (the “Services”).
This policy does not apply to third parties that Textline does not own or control. Such third parties are not under Textline’s control and Textline is not responsible for their privacy or security practices.
Any order forms or additional agreements to which users agree governing the provision of optional Textline features shall take precedence over the terms of this Privacy Policy to the extent of any differences, so please read such order forms or additional agreements carefully.
Textline participates in and complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Textline’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Frameworks below. In particular, Textline remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Textline proves that it is not responsible for the event giving rise to the damage.
We collect, process, and retain information from you and any devices you may use when you use or interact with our Site and Services, and in other ways described below.
We receive and store information you enter on our Site or give us in any other way, including your name, mailing address, phone number, email address, and payment information, as well as company name, and colleagues’ names and email addresses. We collect information about your use of our Site, such as the pages you view and other interactions you have. We receive and store certain types of information whenever you interact with our Site. Our Site uses “cookies,” tagging and other tracking technologies to help enable us to enhance or personalize your online browsing experience. This information includes computer and connection information such as statistics on your page views, traffic to and from our Site, referral URL, ad data, your IP address, and device identifiers. This information also may include your browsing history, transaction history, and your web log information.
We use your information to help us personalize and continually improve your experience on the Site, including fulfilling requests for information, analyzing and compiling trends and statistics, and communicating with you. For information about how to manage your information and the choices you have, see how to limit the use of your information below.
Cookies are alphanumeric identifiers transferred to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. Like most internet sites, Textline uses cookies to enhance our users’ experience on the internet. These cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or email address is.
Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Site may not work or may not work as designed. Note that if you choose to remove cookies, you may remove opt-out cookies that affect your advertising preferences.
Your browser or device may include “Do Not Track” functionality. Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this privacy notice, whether or not a Do Not Track signal is received.
We use Google Analytics, a web analytics service provided by Google, Inc., on our Site. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Site, compile reports on the Site’s activity, and provide other services related to Site activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The Site does not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies.
This section describes our policies for handling information about End Users provided to us by our clients using our Services or other sources of their choosing. We provide our clients with the ability to create profiles of their End Users in order to effectively communicate with them via communications tools such as text messaging (SMS, MMS), and the ability to export information, at our client’s direction, to other applications. To do this, our clients integrate our technology into their applications, websites, or other online services.
Our clients’ collection, use, and disclosure of data is separately governed by their privacy policies. Our clients may collect information about their users directly; in that case, each of our clients is responsible for ensuring that their data collection follows their privacy policies and terms of use.
In the course of providing Services to our clients, Textline may collect personally identifiable information (“PII”) about End Users of our clients. Textline uses this information to provide our Services to our clients.
PII is information that is linked or linkable to you. The PII Textline collects may include name, phone number, email address, company name, website.
We may automatically collect information about your use, navigation of, and interactions with our clients’ applications, websites, or other online services when our client has installed our technology on its properties.
We collect information about End Users at our clients’ direction and may append information to End Users’ profiles from third party sources. We do this to provide our Services, which enable our clients to optimize their communications with, and understanding of, their End Users. We consider our clients’ End Users’ information to be confidential to that client. Accordingly, we do not disclose End User information to unaffiliated third parties except in response to our clients’ explicit instructions, as provided for in an agreement between us and our client, or as otherwise described in this Privacy Policy (for example, as necessary to respond to legal requirements).
Textline may provide services or sell products jointly with affiliated businesses. We may share End User information collected from our clients that is related to such transactions with those affiliated businesses. We require our affiliates, via contract, to provide the same level of privacy protection as set forth in this policy and they do not have the right to share or use PII for any purpose other than for an authorized transaction.
If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.
This section describes our policies for our clients’ use of the Textline Site and Services.
We receive and store any information clients enter on the Site, through the Services, or provide to us in any other way. Clients can choose not to provide us with certain information, but then they may not be able to take advantage of some of our features. We use clients’ PII for such purposes as responding to their requests for Services, customizing the content they see, communicating with them about our products, and marketing our Services to them.
In order for clients to use all of our features, they must register with Textline. We require clients’ organizations, email addresses, names, and passwords during the registration process.
Further information may be required if clients choose to purchase paid components of the Services, such as credit card and billing information. Textline uses third party partners for credit card processing who may require and store your credit card and billing information.
If a client purchases Textline online tools to collect and analyze user and usage data for its websites, applications, or services, Textline will communicate with it about the services it purchases by email. Clients consent to receiving such confirmations by email. If clients contact us via email, we may retain a record of their contact information and any information they provide us in their messages to respond to them. We may receive a confirmation when clients open an email from Textline.
We may also send emails with news or promotions. If clients do not want to receive news or promotional email from us, please contact us at textline@textline.com (this will not affect emails related to certain important, legal, or service-related messages such as outage information).
To improve our Services, we may receive information about clients from other sources and add it to our account information. Like the information clients provide to us, we do not share this information with anyone except authorized third parties in connection with providing clients with our Services.
We do not disclose clients’ information to unaffiliated third parties without clients’ consent, or as otherwise described in this Privacy Policy (for example, as necessary to respond to legal requirements).
If you are a California resident, California law permits you to request certain information regarding the disclosure of your PII by us and our related companies to third parties for the third parties’ direct marketing purposes. To make such a request, please send your request, by mail or email, to the addresses listed at the end of this policy.
We employ other companies and people to perform tasks on our behalf and need to share client and End User information with them to provide products and services. Examples include billing, processing payments, providing marketing assistance, and providing customer service. Our agents use the same level of privacy protection as we do. Unless we tell you differently, Textline does not share, and Textline’s agents do not have any right to use, PII collected from our Site and Services beyond what is necessary to assist us.
In some cases, we may change our ownership or corporate organization, or may choose to buy or sell assets. End User information may be transferred to another entity, its affiliates, or service providers in connection with the transaction. You acknowledge that such transfers may occur, and that Textline or its successor organization may continue to use your information as set forth in this policy.
We may release PII when we in our sole discretion believe in good faith that release is necessary or appropriate to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of Textline, our employees, our clients, or others. We also may be required to disclose an individual’s PII in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Clients’ Textline account information is protected by a password for your privacy and security as well as other reasonable security measures. We use reasonable safeguards to protect the security of clients’ information during transmission, including by encrypting all of the information clients input. Only employees or agents who need PII to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices.
While Textline uses commercially reasonable means to secure information provided to us, we do not guarantee that such information will not be improperly accessed, disclosed, or destroyed by breach of any of our safeguards. Clients and End Users are responsible for the security of their information that is transmitted to us or that is viewed, downloaded, or otherwise accessed when using unencrypted, public or otherwise unsecured networks.
You are able to access, add to, update, correct, amend, or delete certain information about you, including PII. When you update information, however, we often maintain a copy of the unrevised information in our records. A client may deactivate its Textline account by following the deactivation process set forth on the Site. Some information may remain in our records after account deletion. Please contact us at dpo@textline.com if you have questions or concerns about accessing, correcting, or deleting your PII.
EU, UK, and Swiss data subjects have a right to access their information. Please see the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Frameworks section below.
Your use of the Site and Services and any possible dispute over privacy are subject to this Privacy Policy and our Terms of Use, including limitations on damages, dispute resolution, and application of California state law.
If you use our Websites outside of the United States, you understand and consent to the transfer of your personal information to, and the collection, processing, and storage of your personal information in, the United States and elsewhere. The laws in the U.S. and these countries regarding personal information may be different than the laws of your state or country.
Textline’s Site is not intended for children under the age of 16. Accordingly, we will not knowingly collect or use any PII from children that we know to be under the age of 16.
We may make changes to this Policy from time to time. We will post any changes here, and such changes will become effective when they are posted. Your continued use of our Services following the posting of any changes will mean you consent to those changes.
For purposes of this section only, the following definitions shall apply:
“Agent” means any third party that collects or uses personal information under the instructions of, and solely for, Textline or to which Textline discloses personal information for use on Textline’s behalf.
“Personal information” means any information or set of information that identifies or could be used by or on behalf of Textline to identify (together with other information) a living individual. Personal information does not include information that is anonymized or aggregated. For the purposes of data received from Switzerland under the Swiss-U.S. privacy shield, personal information also includes ideological views or activities, information on social security measures or administrative or criminal proceedings and sanctions.
“Sensitive information” means any personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information that concerns health or sex life, and information about criminal or administrative proceedings and sanctions.
Textline Inc. (“Textline,” “we,” “us,” “our”) participates in and complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the European Union, the United Kingdom, and Switzerland to the United States.
Textline has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.
Notice: Textline receives personal information about individuals in the EEA, UK, and Switzerland collected by Textline and its clients, and personal information about clients in the EEA, UK, and Switzerland. The types of information collected and the uses of that information are described in the privacy policy above.
Textline will subject all personal information received via the EU-U.S. and Swiss-U.S. Privacy Shields to these Principles.
Choice: Textline will offer individuals the opportunity to choose whether their information is to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. An individual may opt-out of such uses of their personal information by contacting us at the address given below. Textline offers an opt-out to individuals whose personal information is disclosed to non-agent third parties. Additionally, Textline will not use sensitive personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual unless Textline has received the individual’s affirmative and explicit consent (opt-in). Textline will treat as sensitive any personal information received from a third party where the third party identifies and treats it as sensitive.
Data Integrity: Textline will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Textline will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current.
Transfers to Agents: Textline contracts with third parties who perform business functions on our behalf. Textline uses these third parties to assist with activities such as billing, processing payments, providing marketing assistance, and providing customer service. These entities may have access to personal information if needed to perform their functions for Textline.
For information received under the Privacy Shield, Textline will require its agents to safeguard personal information consistent with this Policy by contract, obligating the agent to provide at least the same level of protection as is required by the Privacy Shield Principles.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.Textline’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Textline remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless Textline proves that it is not responsible for the event giving rise to the damage.
Access and Correction: Pursuant to the Privacy Shield Frameworks, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to dpo@textline.com. If requested to remove data, we will respond within a reasonable timeframe.
Security: See “Information Security,” above.
Textline will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that Textline determines is in violation of this policy will be subject to disciplinary action.
Textline is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
Textline’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Textline remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless Textline proves that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, Textline commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact Textline by email at dpo@textline.com
Textline has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
If you have any questions or concerns regarding privacy at Textline, please send us a detailed message to dpo@textline.com or to Textline, Inc. 1901 Avenue of the Stars2nd FloorLos Angeles, CA. 90067. Your privacy is important to us and we will make every effort to resolve your concerns.
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