Textline lets teams manage multiple conversations, collaborate, and toggle between departments from one centralized dashboard.
Textline is a multi-user platform. You can invite your team to join and collaborate under one account. Choose to have your team manage conversations from one phone number or set up separate phone numbers for each team member.
Unleash the power of team collaboration. Our multi-user approach lets teams balance the workload to improve response time and resolve conversations quickly. Team members can jump in to help manage the conversation inbox anytime.
Textline grants team leaders the visibility and control they need to manage their reports. Get metrics to track performance and see how your team is handling conversations.
You don’t need to switch tabs to communicate with coworkers. Use our internal communication tools to chat in the platform and claim conversations.
Textline takes security seriously. We have multiple security features in place for teams.
Each team member will have an individual login. There’s no need for shared passwords. Each team member can set up multi-factor authentication to boost security.
Assign your teammates specific user roles and permissions. Choose from our pre-defined roles or create custom permissions for each user. This ensures each individual has access to just the data and features they need to do their job.
Admins can make account-wide changes and add security measures. This means they control account configuration, user permissions, security protocols, and billing.
Team leads need data to help them set goals, measure results, and improve. We know that numbers matter, so Textline has built-in metrics to help team managers do just that.
Track the performance and availability of your team with Textline’s built-in metrics. Our platform tracks the average response time, resolution time, number of inbound messages, and more. Use these metrics to set KPIs and improve.
With insights, you can filter data to uncover trends and keep tabs on individual performance. You can filter by specific agent, department, or date. This helps you manage the performance of your team and individual contributions.
“Awesome tool for any industry. My entire team can be connected and updated on each text message whether they are at home, at work, or anywhere else.”
Teams in most industries can benefit from SMS communication. Let’s look at just a few teams that have seen major success on Textline.
Take advantage of our free trial to test the platform and its features.
Next, register your brand and texting phone number. This is required by law and will allow you to text your business contacts.
Once your phone number is registered, you can invite teammates and manage the conversation inbox together.