Many of our customers have text-enabled their existing business numbers with Textline. See what they have to say for yourself.
<span class="platform__quote"><q>It made our business communication way more efficient, allowing us to get more leads and business in less time. <span class="platform__quote--blue60">I was looking for a solution like Textline for years. It was a lifesaver for us.</span></q></span>
<span class="platform__quote__author">Lina L.,<span class="platform__quote__author--blue60"> Capterra</span></span>
A text-enabled landline allows you to send and receive text messages using your existing voice-only phone number. Enabling SMS will not affect your voice calls. The voice capabilities will remain with your existing phone carrier, and the SMS provider will host text functionality.
Once a landline number has the ability to send texts and receive them, you will manage the new communication channel with any device that connects to the internet. This can include a mobile device, tablet, desktop computer, or laptop.
Try text-enabling your landline phone with Textline. Sign up for a free 14-day trial today. No credit card required.
Customers want to text businesses. In fact, 90 percent of customers would rather text a business than call them. Plus, 77 percent of customers have a positive perception of businesses that offer texting as a communication channel.
With a typical landline phone, you can only handle one customer conversation at a time. With texting, you can handle multiple conversations simultaneously from a single dashboard.
Phone conversations can be time-consuming. Adding a communication tool like texting can cut down the amount of time your staff spends on the phone.
The majority of Americans ignore phone calls from unknown numbers. But texts have a 98 percent open rate. This will ensure more customers will see your message.
Many business SMS platforms on the market can text-enable your current phone number. But you’ll still need to choose the best platform for your business needs. Below we share a few key capabilities to look for.
<div class="platform__mb40">If you want to use your existing phone number, make sure your sms service provider can text-enable it. This includes if you want to use a landline, VoIP, or toll-free number.</div>
<div class="platform__mb40">Look for a text messaging service that makes it easy to manage all inbound and outbound texts from a user-friendly SMS dashboard.</div>
<div class="platform__mb40">The right texting service will help you register your phone number and stay compliant with SMS regulations. This includes providing updates about changes and guidelines to follow.</div>
<div class="platform__mb40">Save your team time and effort with a platform that offers bulk texting. This ensures you can send one message to many customers at the same time to keep them informed.</div>
<div class="platform__mb40">You want a provider that makes it easy for SMS contacts to opt-in and out. Without this capability, you may be illegally texting your customers.</div>
<div class="platform__mb40">Don't waste time typing the same message over and over. Instead, make sure you can create templates for some of your most frequent text messages. This can include FAQs like: What are your business hours?</div>
<div class="platform__mb40">A picture often is worth a thousand words. Picking a provider that supports picture messages can help you speed up otherwise lengthy conversations. For example, you can ask a customer to send in a photo of a damaged product.</div>
<div class="platform__mb40">Make sure your SMS provider supports auto-replies. Consider this a voicemail for the texting portion. For example, if a customer texts your landline after hours, you can have an automatic response that says you will reply tomorrow.</div>
<div class="platform__mb40">Do you have messages that you want to send to customers days or weeks in advance? If so, look for a provider that allows you to schedule messages.</div>
<div class="platform__mb40">Cut some of the manual steps out of texting with automations. For example, trigger an automated text message to send when a customer books an appointment.</div>
<div class="platform__mb40">You want your messages protected. Pick a provider that can encrypt your messages and data to protect customers. This is especially important if you are text-enabling a phone number in the healthcare or financial services space.</div>
<div class="platform__mb40">Make sure you can easily manage your address book. This includes being able to easily upload or remove contacts.</div>
Businesses across all industries use landline text messages to communicate with their contacts. Here are a few examples.
Businesses use their text-enabled line to reply to customers who need help solving an issue.
Reply to inquiries quickly to boost the customer experience and encourage repeat business.
Send a text to reach potential customers quickly. Consider sending a text after a customer fills out a form fill on your website.
Some businesses have turned to sms marketing with their business texting number. Use it to promote various deals or new products to customers.
Use business texting to remind customers about upcoming events.
Use your business texting number to reach out to customers to check in about a recent service or purchase.
Send customers appointment reminders to cut down on no-shows.
Send surveys like NPS or CSAT to get a pulse on how customers feel about your company.
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Nothing will happen if you don't have your landline text-enabled or have a text-to-landline service set up. The message will not be delivered and customers who text in expecting a response will not get one.
A text-to-landline service turns SMS messages into voice messages and delivers them to landline phones. This landline texting service doesn't have an interface or inbox for reading or responding to text messages. On the other hand, a text-enabled landline accepts text-based messages and delivers them to a unified inbox. The text-enabling service will have an interface where you can send SMS and receive SMS.
Once you text-enable your landline, you can manage inbound and outbound messages from any device with internet access. This includes using a computer, tablet, or smartphone.
No. You do not need additional hardware to text-enable your landline. You just need to sign up for a Textline account and start the text-enabling process. If you have any questions about it the Textline team is happy to help.
No! The voice capabilities of your landline will remain the same. They will still be offered by your existing carrier. Textline will simply host SMS functionality on your number.
Yes! Textline can almost always text-enable your existing phone numbers. There are just different steps to follow if it is a VoIP or a toll-free 800 number. If you have any questions about if Textline can text-enable your existing business number, our customer service team is ready to help. Just text us at: (415) 849-4349.
It doesn't cost anything extra to text-enable an existing phone number when you sign up for a Textline account. To view our pricing plans, click here.
Once your landline is text-enabled with Textline, yes! Your landline number will have access to the same features we offer customers who sign up to receive a new texting number with us.
Yes! Keep in mind that adding these items to a text would make it a multimedia message, or MMS.
Yes! Business texting is legal. But, there are a few rules to keep in mind. To comply with the Telephone Consumer Protection Act of 1991, make sure you get consent to text. This means getting an opt-in. Opt-ins can be obtained by customers texting you first or filling out a form. Additionally, include a way to opt-out. Read our eight-step compliance checklist for more information.
If you want a new number to text with, Textline can provide you with one. Additionally, if you want more than one number, we can also make that happen.
There are several best practices to keep in mind when texting professionally. Here are a few:
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