Textline for Help Scout

Track all Textline conversations in your Help Scout mailbox.

Help Desk
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Track and access all Textline conversations from your Help Scout mailbox. Combine Textline and Help Scout's robust tools for a better overall customer experience.
Example of Textline conversation within Help Scout.
Textline integration shown in Help Scout mailbox.

Centralize your customer communications

Integrating Textline with your Help Scout account allows all Textline Conversations to be tracked and accessed through your Help Scout mailbox. Once the integration has been set up, all Textline Conversations will automatically leave transcripts in your Help Scout mailbox. The contact's Help Scout details are then added to your Textline Address Book. You can also respond to messages using an auto-generated link that quickly redirects you to the correct Textline Conversation in the Textline Dashboard.

How to install

  1. Sign in or sign up for a Help Scout account at helpscout.com.
  2. Head to your Textline account.
  3. In Textline, visit Settings > Tools & Integrations and click the Help Scout logo.
  4. Select "Connect," log in to Help Scout (if not already logged in), and allow Textline to access your Help Scout account.
  5. If you have multiple Help Scout mailboxes, you will be prompted to select one for Textline to use.

Use all of Textline’s features with Help Scout

  • Shortcuts — Store templates for frequently used messages.
  • Transfer — Transfer text conversations between team members.
  • Notifications — Receive desktop, email, and mobile alerts.
  • Auto Responses — Use automated greetings and away messages.
  • Whispers — Leave private notes for internal team discussions.
  • Metrics — Understand customer interactions and monitor team performance.
  • MMS — Send and receive photos, videos, and attachments.
  • Address Book — Help Scout contacts sync into Textline when a message occurs.

Get started with Textline for Help Scout.

If your team is ready to start texting, sign up for your free 14-day Textline trial. Already have a Textline account? Get set up in minutes.

Start texting now.

Sign up for a free 14-day trial today. No credit card required.

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Questions? Text us: +1 415-849-4349 or contact us here.