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Textline Blog

Are you illegally texting your patients? How to use HIPAA compliant texting

If you're texting, make sure you're following the rules of HIPAA while you do it.

14

minute read

Recommended

8 ways home service businesses can use texting to acquire more leads and retain customers

11

minute read

What is CSAT? Pros, cons, when to use, and how to calculate

6

minute read

Texting 101

Customer satisfaction surveys: Best practices for sending CSAT, CES, and NPS via SMS

Follow these rules for sending your customer satisfaction surveys via SMS.

8

minute read

Dos and don’ts of mass texting customers: How to make sure you’re doing it legally

Know the dos and don'ts of mass SMS messages before you press send.

10

minute read

Topics:

Support

How to write and use texting automations to set customer support OOO expectations, with examples

3

minute read

Webinar Replay: Freshdesk AMA on omnichannel customer support

1

minute read

Using MMS for customer support: When and how to do it

10

minute read

Sales

Examples of how to use business texting to convert new leads

8

minute read

6 tips for sending SMS announcements with Textline

3

minute read

Enhance your AdWords campaigns with Google's new click-to-text ad extension and Textline

minute read

Operations

Dollars and sense: Reducing appointment no-shows with business SMS

5

minute read

How to use MMS for smoother field team coordination

3

minute read

5 ways to improve billing and collections with business texting

9

minute read

News & Updates

Textline and Freshdesk partnership: Part two in series is available now

1

minute read

Announcing Freshdesk and Textline content series partnership and webinar

1

minute read

Announcing CSAT surveys for Textline

1

minute read

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