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Product Updates

Announcing CSAT surveys for Textline

Start measuring customer happiness with customer satisfaction (CSAT) surveys, a commonly used method for measuring customer satisfaction.

Posted on 
Jul 13, 2020
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Customer Experience

Communicating during a crisis: How Textline customers are adapting to Covid-19

Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales. 

Posted on 
May 18, 2020
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Tips

Add a "text us" button to your Instagram Business Profile

Let customers text your business right from your Instagram profile in 3 easy steps.

Posted on 
Feb 4, 2020
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Product Updates

Our freshest integration: Textline + Freshdesk

Our new Freshdesk integration lets you use Textline’s business texting software natively within Freshdesk’s cloud-based customer service software using a top bar widget or ticket sidebar widget.

Posted on 
Jan 7, 2020
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Product Updates

Explore Your Address Book

Advanced and Saved Searches, our newest feature, help you more easily explore, navigate, and create groups of your Contacts in Textline.

Posted on 
Dec 30, 2019
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Product Updates

Announcing augmented announcements

We are thrilled to announce additional updates that make it easier to create Announcements, control what happens to them after they are sent, and see how they are performing.

Posted on 
Nov 25, 2019
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Textline News

On stage at Zendesk Showcase San Francisco

Last week the Textline team attended Zendesk Showcase, a conference focused on Zendesk products as well as customer experience trends and case studies.

Posted on 
Oct 11, 2019
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Tips

Publicize your Textline number

Congratulations—you set up your Textline account! Now make sure customers know they can text you. One instrumental step is to advertise your Textline number to ensure your customers know where to find you.

Posted on 
Sep 26, 2019
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