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Start measuring customer happiness with customer satisfaction (CSAT) surveys, a commonly used method for measuring customer satisfaction.
Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales.
Let customers text your business right from your Instagram profile in 3 easy steps.
Our new Freshdesk integration lets you use Textline’s business texting software natively within Freshdesk’s cloud-based customer service software using a top bar widget or ticket sidebar widget.
Advanced and Saved Searches, our newest feature, help you more easily explore, navigate, and create groups of your Contacts in Textline.
We are thrilled to announce additional updates that make it easier to create Announcements, control what happens to them after they are sent, and see how they are performing.
Last week the Textline team attended Zendesk Showcase, a conference focused on Zendesk products as well as customer experience trends and case studies.
Congratulations—you set up your Textline account! Now make sure customers know they can text you. One instrumental step is to advertise your Textline number to ensure your customers know where to find you.
