How to write and use texting automations to set customer support OOO expectations, with examples

How to write and when to trigger a customer support out-of-office automation.

Webinar Replay: Freshdesk AMA on omnichannel customer support

How to meet your customers where they are with omnichannel customer support.

Using MMS for customer support: When and how to do it

Learn more about all the ways you can use MMS messages for your customer support.

Dollars and sense: The math behind communication support channels

We'll break down the cost of support channels to help you decide which is right for your business.

5 tips for handling customer support during the holidays

Black Friday and Cyber Monday are coming up, which means your company's customer support team will likely be dealing with a heavy load for the next few weeks. Customers appreciate speedy customer service during the holiday season.

Ramping up for the holiday rush

The holiday season is probably your customer service team's most hectic time of year. Answer your customers' questions faster using a textable phone number from Textline. Features like auto-responses and shortcuts streamline your support workflow. Start texting with customers in less than a minute. Sign up for a Textline free trial.

How Gametime uses Textline to keep fans happy

How to conduct NPS surveys over SMS

Net Promoter Score (NPS) is a popular metric used by brands to measure customer loyalty. Companies track NPS over time to make sure they're keeping their customers satisfied and always improving. NPS surveys are often administered over email.