Support | Textline Blog

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29 SMS templates for any business offering customer service

Use these templates to get started with your customer service business texting.

6

minute read

Everything you need to know about using customer service text messaging

Your customers will appreciate you using business text messaging for your customer service.

8

minute read

Dollars & Sense: Customer Support Texting

Learn the ROI of SMS for customer support departments.

4

minute read

7 ways to use business texting to improve your support team

Learn how business SMS can be used to help your support team thrive.

4

minute read

4 ways to use business texting to turn support from a cost to a revenue center

Add business texting to your current customer support operations to turn it into a revenue center.

9

minute read

How to write and use texting automations to set customer support OOO expectations, with examples

How to write and when to trigger a customer support out-of-office automation.

3

minute read

Webinar Replay: Freshdesk AMA on omnichannel customer support

How to meet your customers where they are with omnichannel customer support.

1

minute read

Using MMS for customer support: When and how to do it

Learn more about all the ways you can use MMS messages for your customer support.

10

minute read

Dollars and sense: The math behind communication support channels

We'll break down the cost of support channels to help you decide which is right for your business.

12

minute read

5 tips for handling customer support during the holidays

Black Friday and Cyber Monday are coming up, which means your company's customer support team will likely be dealing with a heavy load for the next few weeks. Customers appreciate speedy customer service during the holiday season.

2

minute read