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Texting 101

Business text messaging stats across use cases and industries

Let the facts and figures speak to the ROI of business texting.

5
minute read

What is CSAT? Pros, cons, when to use, and how to calculate

Learn what CSAT surveys are, plus how and when to use them.

6
minute read

What is HIPAA compliance? Rules and strategies for compliant patient communication

Here's everything you should know about HIPAA compliance.

10
minute read

11 top ways to let your customers know they can text your business

Meet your customers where they are.

6
minute read

Business texting best etiquette: 10 dos and don’ts for texting your customers

Make sure you're being courteous when texting your customers.

10
minute read

Business texting vs. calls vs. email: Pros, cons, when to use

Learn the pros and cons of business communication channels, and when to use each one.

10
minute read

Writing the perfect business text message: A step-by-step guide, examples

Here is your step-by-step guide to writing the best business text message.

10
minute read

Business Texting: How to know when to text your customers

Timing is everything, be sure to get it right when using business texting.

13
minute read

Communicating during a crisis: How Textline customers are adapting to Covid-19

Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales. 

3
minute read

Add a "text us" button to your Instagram Business Profile

Let customers text your business right from your Instagram profile in 3 easy steps.

1
minute read
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