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Texting 101

Communicating during a crisis: How Textline customers are adapting to Covid-19

Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales. 

3
minute read

Add a "text us" button to your Instagram Business Profile

Let customers text your business right from your Instagram profile in 3 easy steps.

1
minute read

Publicize your Textline number

Congratulations—you set up your Textline account! Now make sure customers know they can text you. One instrumental step is to advertise your Textline number to ensure your customers know where to find you.

2
minute read

Getting help with Apple Card

Today Apple customers in the U.S. can apply for Apple Card, a new credit card designed for iPhone. As Apple fans surely expect, Apple Card introduces many innovations compared to traditional credit cards, from the application process to the cash back rewards.

minute read

Two essential auto-responses to streamline engagement

Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.

4
minute read

Textline product updates (May 2019)

The Textline team has been busy over the last few months making significant updates to our business texting platform. Before diving into specifics, we’d like to share some of our process around how we decide which features and updates find their way to the platform.

2
minute read

Putting people back into customer service

Advances in technology have made the customer support process more efficient. But the focus on scaling customer service hasn’t necessarily led to better quality support.

9
minute read

How to schedule an auto-response for holiday hours

The holidays are here. Whether your business is bustling or sleepy this time of year, you may want to schedule an auto-response for folks who contact your Textline number during the holidays.

2
minute read

Your guide to lesser-known holiday emoji

This December your text message conversations with family and friends will likely feature popular holiday emoji like the gift-wrapped present 🎁, Santa and Mrs. Claus 🎅🤶, and the Christmas tree 🎄. But Textline is here to help you decipher seasonal communications with this guide to the less obvious—but arguably more useful—emoji you'll send and receive this winter.

1
minute read

Boost your productivity with power user features

Looking to supercharge your productivity? Here are a few tips for Textline power users that might help. 1. Search by tag. If you use tags to group your Textline contacts, you can search your address book for all entries matching a specific tag.

2
minute read
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