Manage multiple conversations, collaborate with team members, and effortlessly toggle between departments — all on one dashboard.
Use whispers to send messages to your team members internally. Leave notes for your whole team or mention agents directly — all from one conversation view.
The information you need, right when you need it. Quickly access customizable address book fields, update contact information, add tags, and more.
Employ pre-written templates, navigate the dashboard, and resolve issues from the comfort of your keyboard.
Easily search your conversation list by contact name, keyword, phone number, tags, and more.