Finance SMS solution and service

Take advantage of cutting-edge SMS software to keep customers informed, increase satisfaction, and boost sales for your financial organization. Textline’s secure finance SMS platform is suited for banks and financial service providers.
an illustration of a phone and cogs

SMS for the financial industry

In today's fast-paced world, text messaging is a game-changing communication channel for the financial industry. This straightforward yet powerful tool harnesses the power of instant messaging to improve customer communication and foster personal relationships. Financial institutions — from banks to investment firms — can send automated reminders, key transactional updates, security alerts, or even marketing messages directly to a customer's mobile phone.

The beauty of SMS lies in its high open and response rates, which average a staggering 98 percent and 45 percent respectively. These impressive stats make SMS an invaluable asset for any financial institution looking to enhance customer communication, engagement, and satisfaction.

icon Ready to start texting?
Try it for free

Benefits of finance SMS

<span class="text-center">Check out some of the top benefits of financial service text messaging.</span>

Enhance customer service

Our finance texting solution is often used as a customer support tool. SMS for customer support is fast, preferred, and helps teams handle more cases at once to boost productivity and time to resolve. Use SMS to provide responsive customer support to your clients. 

Real-time communication

The importance of sharing updates to clients quickly in the financial service industry can’t be understated. The average text message is read within three minutes of receipt. This makes it a great way to reach customers with important updates in real-time. This means you can reliably send timely account updates, transfer notices, or payment reminders. You can also ask clarifying questions to clients with ease instead of waiting for a response via email.

Increase revenue

SMS marketing and finance SMS can help financial institutions boost revenue when deployed correctly. Promotional SMS marketing messages can advertise financial services to your subscriber list to help you generate more sales. Additionally, SMS can be used to send loan appointment reminders to help you cut down on missed appointments. 

Simple to scale

Scaling SMS strategy is easy when using a dedicated finance SMS service like Textline. We offer a suite of features and tools designed for growing teams and businesses. With Textline, it’s easy to add more users and grant them access to the right features. 

Trackable data

Our SMS dashboard offers valuable insights and analytics that help finance businesses achieve growth and improve team productivity. Track metrics like average response time, average response rate, resolution time, and campaign reach. 

Easy to implement

An SMS strategy is easy to implement for banks and financial institutions when picking a reputable platform like Textline. With many built-in integrations and a SOC-2 compliance certification, Textline can be added to your communication wheelhouse with ease. Texting’s simplicity makes it an attractive communication channel for businesses.

It’s cost-effective

Finance SMS is a cost-effective way to reach customers quickly and at scale. Implementing SMS can help reduce your operating costs by boosting team productivity.

Our SMS features for financial institutions

<span class="text-center">Take a look at some of the key Textline features that can help the financial industry improve client communication.</span>

Bulk SMS

Bulk SMS is a type messaging service that allows businesses to send a large volume of SMS messages to multiple recipients at once. It's commonly used for marketing campaigns, text alerts, and SMS notifications. Mass texting offers cost-effective and efficient way to reach a wide audience.

SOC-2 compliant messaging platform 

All your internal and customer information is kept safe with our secure texting platform. We are SOC-2 compliant, which means we protect your organization and the privacy of your clients. We have several key features in place to ensure sensitive information is protected, including access controls, data encryption, traffic monitoring, and sensitive data redaction.

Two-way SMS

Two-way SMS is a communication method that allows organizations to send and receive text messages. It’s an excellent way to converse with clients and engage in one-on-one conversations. This can help with customer support and provide a better communication experience. 

Automated texting

Textline offers automated texting. With this feature you can pre-schedule messages or trigger automatic appointment reminders, payment notifications, or out-of-office texts. Automations eliminate the need for manual intervention, saving you time and money. 

Text surveys

Text message surveys are a great way to gather valuable insights and feedback from your customers. It’s simple to set up and send surveys via text on our platform.

Customer consent feature

Textline offers a patented double consent feature to protect financial organizations. This double consent feature confirms a clients’ consent to receive text messages from your business and stores this consent so you know you can message them.

Take it out for a spin

Try Textline for free for 14 days. No credit card required.

Why finance professionals should text

98%

of text messages are opened. — CTIA

46%

of people want to opt into texts from financial institutions. — SimpleTexting

64%

of people positively perceive businesses that offer text message support. — Harris

Get your phone number registration right for banking and finance

Mobile carriers require any business wanting to use SMS to register their phone number first. Any financial business wanting to text customers must provide information about their brand and SMS use case to register.

While this may seem like a hassle, there’s no need to stress over proper phone number registration. Textline helps financial businesses register their phone numbers right the first time. Textline customers can quickly fill out the required SMS registration information in the app. We have built-in forms that provide examples and collect the necessary information. After customers fill out the form, Textline handles the submission.

The best part? Textline even lets you test the platform while waiting for approval. This means you can set up SMS templates, test core features, and add your team.

Finance text message examples

<span class="text-center">Let’s take a look at 12 finance text message examples. This shows a handful of use cases for finance text message marketing and financial SMS customer service.</span>

Account updates

<span class="chat-bubble"><span class="chat-bubble__text">Hi Becca! This is to confirm we’ve updated your address on your account per your request. Call Small Town Bank at 515-612-6611 if you have any questions.</span></span>

Appointment reminder

<span class="chat-bubble"><span class="chat-bubble__text">Hi Jeff. Your appointment with Title Bank specialist Todd Dow is Thursday, Sept. 14 at 4pm. Reply C to confirm.</span></span>

Payment reminders

<span class="chat-bubble"><span class="chat-bubble__text">Hi Linda, your credit card payment is due on 10/1. Please log into your account to make a payment and avoid late fees. </span></span>

Missed payment alerts

<span class="chat-bubble"><span class="chat-bubble__text">Hi Simon. Finance Co. is missing your October payment on your small business loan. Please visit FSC.com/payment to make a payment or call us at 312-444-5151.</span></span>

Promotional SMS marketing message

<span class="chat-bubble"><span class="chat-bubble__text">Hi Simba! THIS WEEK ONLY. You’ve been pre-approved for a new loan with US Bank. Act now to take advantage. Reply to get more information or visit usbank.com/promo1013</span></span>

New service promotional message

<span class="chat-bubble"><span class="chat-bubble__text">City Bank now has a series of online investment classes! Attend one today to up your financial gains 📈citybank.com/investment-101-courses </span></span>

Transactional message

<span class="chat-bubble"><span class="chat-bubble__text">Hi Gary. You made a withdrawal at an ATM in Fort Worth, Texas. If this wasn’t you, please give our fraud department a call at 800-777-8888.</span></span>

Follow up with clients

<span class="chat-bubble"><span class="chat-bubble__text">Hi Mary. Please remember to sign the contract by 9/1. It’s in your SD Financial Advisors portal. Let me know if you have any questions! -Ava</span></span>

SMS survey

<span class="chat-bubble"><span class="chat-bubble__text">Hi Taylor! How was your recent experience with Bay Area Credit Union? Please consider taking our 1-minute survey: bayareacreditunion.com/survey14</span></span>

Fraud alert

<span class="chat-bubble"><span class="chat-bubble__text">We’ve detected some suspicious activity on your account. A transaction on 8/18 was flagged. Please call our fraud department at 800-888-6101 for more information.</span></span>

Out-of-office message

<span class="chat-bubble"><span class="chat-bubble__text">Hi there! Thanks for contacting Flagstar Credit Union. Our hours are 9am-5pm Monday-Friday. A member of our team will be in touch within 1 business day!</span></span>

Provide SMS support

<span class="chat-bubble"><span class="chat-bubble__text">Hi Erik. I’m happy to help you set up MFA. Here’s a detailed how-to video: help.superstarbank.com/MFA-video</span></span>

<span class="text-center">Frequently asked questions about Textline’s finance SMS solution</span>

Can I import current contacts into my Textline dashboard?

Yes, you can import a list of contacts directly into your Textline Address Book.

Can I integrate Textline with my CRM?

Yes, Textline can integrate with CRM platforms like Salesforce, HubSpot, and Pipedrive. 

Can I send documents and attachments with my messages?

Yes, you can include attachments like PDFs in your messages using Textline’s MMS messaging feature. 

Is SMS for finance professionals legal and safe?

Yes, using SMS in the financial industry is legal and safe when using the proper controls. It’s important to note that SMS is not encrypted so you must be mindful about sharing any sensitive data directly via text. However, you can handle support cases and send appointment reminders, account updates, marketing content, and links to financial portals without worry. Plus, Textline is SOC-2 compliant, which means we have the necessary safeguards in place on our platform to protect your financial organization.

Try it for free
No credit card required

Why finance professionals can trust Textline

I really enjoyed using Textline for collection purposes. I highly recommend this product. The software was very easy to use.

— Lea W., Capterra

I'm able to reach my customers with ease, and they're able to contact me after hours at their convenience. The product is very simple to use. We have used many different texting softwares and so far Textline has been the most useful!

— Destiny B., Capterra

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

– Jared M., Capterra
icon Ready to start texting?
Try it for free

Additional resources for the finance industry

Maximize the power of SMS with integrations

Integrate Textline with your current tools to maximize text messaging efforts. Textline has pre-built integrations with many popular third-party applications and has a developer-friendly API to help businesses build the connections they need.

View all integrations
Group of shapes, each containing an integration company logo

Get started with finance SMS

Join countless financial professionals transforming client communication with Textline's SMS solution. Designed with security in mind, Textline is equipped with a range of features to help the finance industry confidently connect with its clients. For example, Textline offers automated messaging, SMS templates, scheduled messaging, bulk texting, and two-way texting. Plus, it’s all controlled in one intuitive SMS dashboard. Ready to elevate your client engagement with Textline? Start a free 14-day trial today and experience firsthand how Textline's SMS for financial services can revolutionize the way you connect with your clients.

Try it for free
No credit card required

Still have questions? Text us: +1 415-849-4349 or contact us here.