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Trust in security

Textline is the most secure business texting platform.
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Security starts with uptime. Check out our status page for details.
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Text customers with confidence

Your customers trust you to keep their conversations private and safe. With Textline, you can text knowing that we protect your information like it was our own.

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Encryption

All application traffic is proxied through Cloudflare using a strict SSL/TLS encrypted connection. AES 256 encryption is applied to all data at rest.

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Monitoring & response

Traffic is continuously monitored for security events and filtered through incident handling processes.

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Data ownership

Your data belongs to you and we vow to keep it that way. We safeguard our customers’ data as if it were our own.

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Team training

Textline implements numerous internal security measures to ensure staff is vetted and trained accordingly.

End to end compliance

Our list of compliance and certifications is always growing.

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TCPA

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CCPA

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GDPR

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Privacy Shield

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Security features

We offer a variety of plans packed with features that help meet your security needs.

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Customizable data retention
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Admin controls
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Multi-factor authentication
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Customer consent
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Domain claiming
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Automatic sign-out
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SAML
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Whitelisted IPs
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Configurable user roles
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FAQs

Will my customers opt in before I text them? Can they opt out?

Yes. Customers will need to opt in in order to receive text communications. There are a number of ways a customer can opt in, and they will also be able to opt out. Learn more here.

How long are messages stored in Textline?

Message retention varies by plan. Compare plans on our pricing page.

Can I text multiple contacts at once?

With our Announcements feature, you can send one message to multiple individuals. Your customers must be opted in and SPAM/Marketing texts are not permitted.

Does Textline capture and document consent?

Yes, this feature is available with our Pro plan. Consent is documented within your Address Book.

Does Textline participate in the Campaign Registry program?
Where does Textline store all of its data?

Textline stores its data in AWS.

Does Textline sell our customer’s contacts to third parties?

No, Textline does not sell your contacts to any third parties.

Does Textline delete data after a certain amount of time?

Textline can delete your data if you’d like us to. Learn more here.

You're in good company

These customers trust Textline security.

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Still have questions? Text us: +1 415-849-4349 or contact us here.