Powerful SMS features to help your business scale

Textline is packed with the features you need to grow your business. These text messaging features help companies simplify communication, reach more contacts, and boost revenue.
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Engage your audience

Textline’s key SMS messaging tools make it easy to connect with your contacts. Group texts, one-on-one conversations, and mass texts are all available.

Announcements

Also called mass texting or bulk SMS, this feature lets you send texts to many contacts simultaneously. Replies will trigger personal one on one conversations.

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Group messaging

Text a group of contacts and get responses in a single text thread. Great for keeping a group of people on the same page.

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Two-way messaging

Engage in personal one-on-one text conversations with your contacts using Textline’s centralized dashboard.

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Attachments (MMS)

Textline supports multimedia messaging. This means you can send PDFs, photos, links, and more.

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Smart SMS

Textline offers HIPAA-compliant and secure business texting plans for healthcare organizations. Text patients without worry.

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Text-enabling

Textline can provide a new number or text-enable your existing business phone number. This includes landlines, VoIP, or toll-free numbers.

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Personalize messages

Add a personal touch to your text messages with ease using these tools.

Emojis

Add a flare of personality or better express tone with Emojis.

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Variables

Personalize your messages with variable fields. This feature lets you pull specific contact information, like the customer’s first name, into texts.

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Manage your conversations

These tools ensure you don’t miss customer texts, can seamlessly transfer conversations to the right party, and make coordinating with your team easier.

SMS dashboard

Converse with your contacts on a simple-to-use SMS dashboard. You can collaborate with teammates, respond promptly, and toggle between departments with ease.

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Universal inbox

View and manage conversations from multiple channels, departments, and numbers in one place.

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Whispers

Leave private internal notes to teammates within text conversations. Ask teammates questions, confirm information, or ask another colleague to respond.

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Claiming

Are you managing many inbound texts? Use this feature to claim a conversation to signal to other teammates that you’re handling the chat.

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Transferring

Need to hand off a conversation to a different team member? Reassign it with the transfer feature.

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Routing

Automatically assign inbound conversations to the right employee. Choose from a round-robin, load-balanced, or last-assigned route.

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Shortcuts

Craft and save pre-written text templates that you can reuse. They can help you save time and effort.

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Teams and roles

Craft and save pre-written text templates that you can reuse. They can help you save time and effort.

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Reminders

Set reminders for individual conversations. Remind yourself to follow up with a customer or perform a task related to a text conversation.

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Categorize and target contacts

Organize your contacts and create groups with these SMS tools.

Contact management

Keep track of contacts with Textline’s address book. Add, edit, and archive unlimited contacts individually or en masse with a CSV upload.

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Tag management

Add internal labels to contacts to help group them. From there, you can send mass texts to a group or search by Tag.

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Saved search

Create a group of people with a saved search. This feature allows you to send more tailored messages to your contacts, including SMS marketing texts.

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Streamline workflow

Simplify your text communication with features that connect your tools, automate processes, or make it easier to reach customers.

Automations

Put your text communication on auto-pilot. Set up automations to streamline workflows or trigger auto-reply texts.

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Chrome extension

Text while browsing any website. There’s no need to switch tabs.

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Mobile apps

Access Textline from your computer or your cell phone with our mobile application.

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SMS API

With Textline’s API, you can connect your existing tools and platforms. Use it to customize how Textline works with other software in your business.

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Webhooks

Build customizable text and workflow automation. Webhooks are HTTP callbacks that fire when an event occurs and push data to your chosen location.

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Integrations

Add business texting to your workflow seamlessly. Textline integrates with a lot of software you know and love.

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Stay secure

Keep your messages and data safe with Textline’s security and access control features.

Admin control

Textline Admins have unique controls that allow them to assign access permissions, oversee communications, track success metrics, and update the account.

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End-to-end encryption

Textline encrypts data in transit and at rest to keep your messages secure.

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Account protections

Ensure only authorized individuals can access your platform with multi-factor authentication, whitelisted IPs, SAML, and automatic sign-off.

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SMS compliance

Textline stays on top of the changing compliance requirements. We provide guidelines and inform customers of changes, so text messaging stays legal.

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Start texting today.

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Questions? Text us: +1 415-849-4349 or contact us here.