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Textline’s key SMS messaging tools make it easy to connect with your contacts. Group texts, one-on-one conversations, and mass texts are all available.
Also called mass texting or bulk SMS, this feature lets you send texts to many contacts simultaneously. Replies will trigger personal one on one conversations.
Text a group of contacts and get responses in a single text thread. Great for keeping a group of people on the same page.
Engage in personal one-on-one text conversations with your contacts using Textline’s centralized dashboard.
Textline supports multimedia messaging. This means you can send PDFs, photos, links, and more.
Textline offers HIPAA-compliant and secure business texting plans for healthcare organizations. Text patients without worry.
Textline can provide a new number or text-enable your existing business phone number. This includes landlines, VoIP, or toll-free numbers.
Add a personal touch to your text messages with ease using these tools.
Personalize your messages with variable fields. This feature lets you pull specific contact information, like the customer’s first name, into texts.
These tools ensure you don’t miss customer texts, can seamlessly transfer conversations to the right party, and make coordinating with your team easier.
Converse with your contacts on a simple-to-use SMS dashboard. You can collaborate with teammates, respond promptly, and toggle between departments with ease.
View and manage conversations from multiple channels, departments, and numbers in one place.
Leave private internal notes to teammates within text conversations. Ask teammates questions, confirm information, or ask another colleague to respond.
Are you managing many inbound texts? Use this feature to claim a conversation to signal to other teammates that you’re handling the chat.
Need to hand off a conversation to a different team member? Reassign it with the transfer feature.
Automatically assign inbound conversations to the right employee. Choose from a round-robin, load-balanced, or last-assigned route.
Craft and save pre-written text templates that you can reuse. They can help you save time and effort.
Craft and save pre-written text templates that you can reuse. They can help you save time and effort.
Set reminders for individual conversations. Remind yourself to follow up with a customer or perform a task related to a text conversation.
Organize your contacts and create groups with these SMS tools.
Keep track of contacts with Textline’s address book. Add, edit, and archive unlimited contacts individually or en masse with a CSV upload.
Add internal labels to contacts to help group them. From there, you can send mass texts to a group or search by Tag.
Create a group of people with a saved search. This feature allows you to send more tailored messages to your contacts, including SMS marketing texts.
Simplify your text communication with features that connect your tools, automate processes, or make it easier to reach customers.
Put your text communication on auto-pilot. Set up automations to streamline workflows or trigger auto-reply texts.
Access Textline from your computer or your cell phone with our mobile application.
With Textline’s API, you can connect your existing tools and platforms. Use it to customize how Textline works with other software in your business.
Build customizable text and workflow automation. Webhooks are HTTP callbacks that fire when an event occurs and push data to your chosen location.
Add business texting to your workflow seamlessly. Textline integrates with a lot of software you know and love.
Use these tools to measure the success of your SMS outreach or team productivity.
Track critical KPIs and monitor team performance with metrics like time to respond, resolution time, and the number of outbound conversations.
Describe, categorize, and track message conversation outcomes. Log outcomes like demo scheduled, waiting on a response, and more.
Keep your messages and data safe with Textline’s security and access control features.
Textline Admins have unique controls that allow them to assign access permissions, oversee communications, track success metrics, and update the account.
Textline encrypts data in transit and at rest to keep your messages secure.
Ensure only authorized individuals can access your platform with multi-factor authentication, whitelisted IPs, SAML, and automatic sign-off.
Textline stays on top of the changing compliance requirements. We provide guidelines and inform customers of changes, so text messaging stays legal.
Sign up for our free 14-day trial today.
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