SMS marketing for <span class="text--blue">restaurants</span>

Book more tables and boost operational efficiency with Textline’s SMS for restaurants.
an illustration of a phone and cogs

The power of SMS for restaurants

Put your message directly in front of your customers with SMS marketing for restaurants by Textline. We help restaurants increase retention, attract more business, and earn more sales.

More customer visits

SMS marketing is all about getting your message in front of the right people. Textline helps you send personalized text messages at scale to reach everyone on your contact list at once. We also help you segment your customer list to send highly targeted messages and get more customers in the door and, more importantly, at your tables.

<div class="mb32">The restaurant experience begins before your customers order drinks or appetizers. That’s why it’s important you stay connected and build relationships that can last for years. Use Textline to earn trust and create excitement about your venue to earn more customer visits over time.</div>

Increased operational efficiency

Make work easier, solve issues faster, and get more done in less time with SMS marketing for restaurants. Use our message shortcuts and templates to create canned responses for common customer questions that are ready to send instantly. Or set up automatic responses triggered by keywords and schedule text messages in advance for greater efficiency.

<div class="mb32">Restaurant owners and managers can even use Textline to enhance internal operations. Employee scheduling, reminders, and shift swaps can move to SMS. This keeps you connected with your staff around-the-clock to handle last-minute coverage emergencies. More reliable coverage means a better experience for you, your team, and your customers.</div>

Better customer engagement

At Textline, we understand that customer engagement is a team sport — especially in the restaurant and food industry. That’s why we built our platform with teams like yours in mind. Easily scale communication up and down without sacrificing customer trust, or the quality of service your restaurant provides.

Textline helps restaurant owners and managers find and resolve issues faster. Use our built-in survey and customer feedback capabilities to learn more about the customer experience and prevent issues before they occur. Textline understands how valuable customer loyalty is, which is why we make two-way communication with a personal touch a top priority.

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What Textline brings to the table

Full-scale SMS solution

Textline helps you attract and retain customers at scale. So, as you grow, so can your SMS marketing strategy. Our platform offers top-notch security, automation tools, mass messaging, two-way texting, and survey functionality designed with restaurants like yours in mind.

No matter which stage your restaurant is in, Textline can help you get to the next level. Our platform is agile enough to adapt to the changing needs of a new restaurant and strong enough to handle volume for a multi-location chain.

No matter how big or intimate your restaurant brand is, Textline has the tools you need to stay connected with customers. Send a text blast to customers to alert them to new menu items or exclusive deals. Or enjoy two-way conversations with new customers, regulars, internal teams, and more, no matter where they are.

Various integrations

Our suite of integrations allow Textline to work well with other software restaurants already use. Exchange data, trigger automated messages, and grow your customer base by integrating business texting with platforms like Slack, Instagram, and Facebook Messenger. This allows for a seamless business experience.

Our integrations make it possible to get more done without disruption. This means more insights, enhanced efficiency, and above all, better numbers at the close of service every night.

Easy implementation

Textline makes set-up so easy that you can start texting immediately. Plus, we offer native texting so your customers don’t have to install an app to connect with you. Our plug-and-play SMS restaurant technology puts you in touch with customers, employees, and vendors in minutes.

Have more than one location? No problem. Manage all your locations from a single account with a unique textable number for each one. Easily text all customers, have one-on-one conversations, or segment by location for a highly targeted experience.

Valuable data and insights

From front of house to back of house, and everywhere in between, restaurant managers have a lot on their plate. Textline understands the last thing you need to worry about is whether your marketing dollars are hard at work while you put out fires.

Our platform offers valuable data and insights that give you a transparent view of your SMS restaurant marketing strategy and its effectiveness. View data like subscriber growth, customer replies, delivery errors, and survey responses with a few clicks from a single dashboard. Then, leverage those insights to launch an even more powerful SMS campaign.

Unwavering support

Textline knows that SMS marketing directly impacts you, your restaurant, and your customers. That’s why we offer unwavering support to help you with issues that pop up. From set-up and training to ongoing maintenance, Textline has you covered with live customer support. 

Text us, email us, or fill out a contact form to get in touch fast. Browse Textline resources like our blog, knowledge library, and help center to get answers within just a few clicks. We even offer video tutorials to make set-up and management a breeze.

Powerful Automations

Customize the restaurant customer experience with powerful automations that are easy to set up and launch. Choose events that trigger Automations like when you receive a text message, or when someone on your team sends one.

Set up conditions, rules, and criteria for even more advanced automation. Conditions like available agents, message keywords, time of day, and others can help you reply to your  customers faster — even when you’re busy during the dinner rush.

Textline also lets you automatically pull in customer information like contact name via variable fields. Use these fields to personalize messages at scale, and deliver an amazing SMS experience to your restaurant customers.

Plus, our automation tools let you assign inbound text messages to specific agents or send them through certain message Routes. This way, your restaurant customers always end up in the right hands, no matter what.

Extending longform section example

Full-scale SMS solution

Textline helps you attract and retain customers at scale. So, as you grow, so can your SMS marketing strategy. Our platform offers top-notch security, automation tools, mass messaging, two-way texting, and survey functionality designed with restaurants like yours in mind.
No matter which stage your restaurant is in, Textline can help you get to the next level. Our platform is agile enough to adapt to the changing needs of a new restaurant and strong enough to handle volume for a multi-location chain.
No matter how big or intimate your restaurant brand is, Textline has the tools you need to stay connected with customers. Send a text blast to customers to alert them to new menu items or exclusive deals. Or enjoy two-way conversations with new customers, regulars, internal teams, and more, no matter where they are.

Various Integrations

Our suite of integrations allow Textline to work well with other software restaurants already use. Exchange data, trigger automated messages, and grow your customer base by integrating business texting with platforms like Slack, Instagram, and Facebook Messenger. This allows for a seamless business experience.
Our integrations make it possible to get more done without disruption. This means more insights, enhanced efficiency, and above all, better numbers at the close of service every night.

Easy Implementation

Textline makes set-up so easy that you can start texting immediately. Plus, we offer native texting so your customers don’t have to install an app to connect with you. Our plug-and-play SMS restaurant technology puts you in touch with customers, employees, and vendors in minutes.
Have more than one location? No problem. Manage all your locations from a single account with a unique textable number for each one. Easily text all customers, have one-on-one conversations, or segment by location for a highly targeted experience.

Valuable data and insights

From front of house to back of house, and everywhere in between, restaurant managers have a lot on their plate. Textline understands the last thing you need to worry about is whether your marketing dollars are hard at work while you put out fires.
Our platform offers valuable data and insights that give you a transparent view of your SMS restaurant marketing strategy and its effectiveness. View data like subscriber growth, customer replies, delivery errors, and survey responses with a few clicks from a single dashboard. Then, leverage those insights to launch an even more powerful SMS campaign.

Unwavering support

Textline knows that SMS marketing directly impacts you, your restaurant, and your customers. That’s why we offer unwavering support to help you with issues that pop up. From set-up and training to ongoing maintenance, Textline has you covered with live customer support.
Text us, email us, or fill out a contact form to get in touch fast. Browse Textline resources like our blog, knowledge library, and help center to get answers within just a few clicks. We even offer video tutorials to make set-up and management a breeze.

Powerful Automations

Customize the restaurant customer experience with powerful automations that are easy to set up and launch. Choose events that trigger Automations like when you receive a text message, or when someone on your team sends one.
Set up conditions, rules, and criteria for even more advanced automation. Conditions like available agents, message keywords, time of day, and others can help you reply to your  customers faster — even when you’re busy during the dinner rush.
Textline also lets you automatically pull in customer information like contact name via variable fields. Use these fields to personalize messages at scale, and deliver an amazing SMS experience to your restaurant customers.
Plus, our automation tools let you assign inbound text messages to specific agents or send them through certain message Routes. This way, your restaurant customers always end up in the right hands, no matter what.

Take it out for a spin

Try Textline for free for 14 days. No credit card required.

Why restaurants should text

81%

of consumers use their mobile devices to search for a restaurant’s location, menu, or online order options — Reachify

31%

of customers prefer to confirm reservations via text — Harris

75%

of customers want to get promotional offers via text message — Digital Marketing Magazine

Our restaurant text messaging features

Book reservations

Let customers book reservations directly from their mobile phones via text. The more control customers have over their reservations, the lower your restaurant’s no-show rate will be. Textline also lets you send table-ready alerts for a seamless transition.

Text bookings let customers reschedule reservations in seconds without having to call in. SMS reservation management frees you and your staff to focus on what you do best.

Text reminders

Send reminders to customers so they don’t miss reservations. Either way, you can schedule messages to send  at a future date and time with specific conditions.

With Textline, SMS reminders can be sent automatically to help cut down on no-shows. Best of all, our SMS platform helps free up your hosts so they can focus on delivering an exceptional in-person experience. This creates a better atmosphere for customers and gets more seats filled each service.

Special Announcements

Celebrate bigger and better when you send special Announcements via SMS. Alert customers about seasonal deals, happy hours, daily specials, live entertainment, events, and more, with the click of a button.

Plus, we make it easy to stay in touch with your front-of-house and back-of-house employees. No more texting staff one by one. Send scheduling requests, shift reminders, and more to every team member at once. Keep all your team members informed and conveniently manage messages  from a single account.

Surveys and customer feedback

Learn more about the customer experience with SMS surveys and customer feedback. Trigger surveys and feedback requests to automatically send within hours of a visit to encourage strong response rates without hassle.

Textline makes it easy for restaurant owners and managers to review feedback and resolve conflict faster. Get a transparent look into what your customers like, what they dislike, and how you can improve.

Budget-friendly pricing

All Textline SMS pricing plans start with a free 14-day trial with unlimited two-way texting — no credit card required for the trial. After that, choose a plan that works best for your restaurant’s budget. Textline offers monthly limited , standard, and pro plans so you can scale up or down as needed. 

No matter which plan you use, every Textline package includes customer support, Automations, Announcements, scheduled messages, metrics, message templates, multi-factor authentication, and more.

Bring your own number

Already have a phone number you use to communicate with customers? No problem. In most cases, restaurants can use their existing phone numbers with Textline. We can even text-enable your landline. 

Textline also lets restaurant owners and managers setup call forwarding from a Textline number. Simply contact our customer service number to check if your existing number will work with our platform.

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See why restaurants can trust Textline

Intuitive, modern, adaptable, and smart. This software is the best of its type. You can use it right off the bat for simple day-to-day usage.

—Verified Reviewer, Capterra

Textline has been a major game changer as we migrate from traditional call and email to SMS communications! Kudos to Textline a definite value add, and an even better investment!

—Addie B., Capterra

I like that Textline allows us to text our customers and leads from our landline phones. The platform that they provide is very easy to use, even the most un-tech savvy people have no problems at all. Overall it is a great value for what we get in return.

—Lynette G., Capterra
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Helpful resources for restaurants

Start growing your restaurant with Textline

Build stronger connections and bring in more customers with the help of SMS. Our platform offers a unique suite of features and tools designed with restaurants, bars, and hospitality in mind. Start texting your customers today and experience the Textline difference.

Try it for Free
No credit card required