Oversee, configure, and safeguard with
‍admin controls

Textline’s built-in administrative controls let the right people oversee team performance, set account permissions, and manage billing.

Try it for free

Gain visibility

As an admin, you can track your organization's overall performance and view agent-specific metrics.

Configure your account

Admin controls let you set up your Textline account best for your business. Create automations, add integrations, set dispositions, and manage permissions for each user.

Improve security

Admin controls bring added security to Textline. You can enable multi-factor authentication, redact certain data, and manage data retention to meet your business’ security requirements.

User-level roles designed with security, visibility, and flexibility

Textline has different user permission levels for our platform. Here are the key ones.

Super Admin

Super Admins can manage billing for multiple Textline accounts in one central location. This is helpful for customers who oversee several accounts or those who want more control over franchise locations.

Admin

A built-in user role, admins control the Textline platform setup, user assignment, security, billing, and more.

Agent

Another built-in role, agents are any team member you invite to your Textline account. By default, agents don’t have platform setup permissions but have access to key messaging features like claiming inbound messages, transferring conversations, and sending Announcements.

Custom roles

Textline is built with the flexibility to ensure our platform works as your business needs it to. With custom roles, admins can assign specific tasks and permissions to agents.