Find the right plan

All plans start with a 14-day free trial. Then, pay by month or annually. You can cancel at any time.

Limited
$20
per mo / per agent

Minimum 3 agents required.
Messaging cost and industry fees not included.

Select plan
Plan details:
One department
90-day conversation history
Webchat add-on available
Standard
$30
per mo / per agent

Minimum 3 agents required.
Messaging cost and industry fees not included.

Select plan
Everything in Limited, plus:
Multiple departments
Three-year conversation history
NPS and CSAT surveys
Standard integrations
API and webhooks
Admin and agent roles
HIPAA compatible
Webchat add-on available
Pro
$50
per mo / per agent

Minimum 5 agents required.
Messaging cost and industry fees not included.

Select plan
Everything in Standard, plus:
Unlimited conversation history
Custom agent roles
Custom surveys
Salesforce integration
Time-based automations and routes
Advanced security features
Priority support
Dedicated customer success manager
HIPAA compatible
Webchat add-on available
Enterprise
Custom pricing
(888) 610-3537
Message us
Everything in Pro, plus:
Flexible implementation
Unlimited agents
Personalized account plans
Quarterly business reviews
HIPAA compatible
Webchat add-on available
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Basic features

Included with every plan

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Customer support
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Announcements
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Automations
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Scheduled messages
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Conversation history
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Mobile companion app
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Automatic responses
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Multiple agents
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Address book
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Multi-factor authentication
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Metrics
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Message templates

Announcing HIPAA compliant texting

Healthcare providers and their business partners can now text people in a fully secure environment.

Book titled the Textline Guide to Customer Support

Earn commission for referrals

Become an Affiliate Partner today and get paid for each customer you bring to Textline. You’ll earn a 20 percent recurring commission.

faq

Ask us anything

How does Textline’s pricing work?

Textline offers four pricing plans: Limited, Standard, Pro, and Enterprise. The price of each plan is determined by  available features and number of agents. Textline’s subscription plans do not include messaging costs or industry regulation fees. Let’s look at how to determine your costs:

1.

Pick your plan. Choose from Limited, Standard, Pro, and Enterprise. Pay by month or annually upfront. Annual plans receive a discount. Contact sales for more information on annual plans.


2.

Purchase bulk message credits. Determine how many messages you’ll send and receive per month. Then, buy the bulk message credit amount that works best for your business. The default messaging package includes a required minimum of 500 credits ($15). Unused credits will roll over.

3.

Plan your add-ons. You can purchase additional features like Webchat or add more agents.

Do you charge for messaging?

Yes. We offer bulk message credits. The default messaging package includes 500 credits. Learn the ins and outs in this article.

What happens if I don’t use all bulk message credits?

Don’t worry! Any unused credits will roll over to the next month for you to use. 

What happens if I go over my bulk message limit?

If you exceed your message amount per month, your account will use up backup credits. These credits cost $.04 and roll over like monthly credits. Every account is required to have a minimum of 250 backup credits. These credits are not charged until you surpass your designated threshold.

What is one message credit worth?

One message credit equates to one SMS segment or a 160-character standard text message. MMS messages are three message credits on Textline. View message credit details here.

How do you handle phone number registration costs?

You can choose to set up a toll-free number or a 10-digit long code on Textline. 10DLC numbers register with The Campaign Registry. You’ll see a $15 campaign fee on your bill each month if you use a 10DLC. At this time, toll-free numbers do not have a monthly registration fee.

Can I use my own number with Textline?

Yes. In most cases, you can use your own number with Textline. Please contact our customer service number at +1 415-849-4349 or email us to check if we can text-enable your number. We can text-enable most landlines, but cell phone numbers ported to Textline will lose voice functionality and the ability to text from the phone’s native texting app.

Can I call people using my Textline number?

We don’t provide voice functionality for our Textline numbers; however, we can set up call forwarding for it. Read more about forwarding calls in this article.

Can I try Textline before paying?

Absolutely. You can start a free trial today — no credit card is required. Sign up here.

Start texting now.

Sign up for a free 14-day trial today. No credit card required.

Sign up now
No credit card required

Questions? Text us: +1 415-849-4349 or contact us here.