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Get the job done with Textline

Our business texting platform has all of the tools your team needs for fast and efficient internal operations, so you can do your work accurately and on time.

Coordination requires communication

Teamwork requires constant discussion, especially when you have a large team, a distributed workforce, and a complex workflow. Texting is the communication channel with the fastest response time, and that means that everything else gets done quicker.

72%

of employees think employers should use text to communicate with them.

—Vitiello Communications Group

70%

of employees think that texting should be used for interoffice communication.

80%

of people currently use text messaging for business purposes.

72%

of business professionals prefer text messaging to messaging apps.

Portrait of Laura West
“Gosh, I can't remember the last time that we actually made a phone call to a Fixer out in the field. It's all by text.”

Cat de Merode, VP of Product, Head of Customer Service, Dispatch, and Sales at Fixer

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Get organized

Your team runs smoother when you have the right tools to communicate faster and make logistics easier.

Stop wasting time

Easily communicate with staff and outside vendors, without having to play phone tag or wait for responses to email.

Resolve issues instantly

Texting allows you to continuously monitor your team, anticipate potential problems, and address issues as soon as they arise.

Make scheduling less complicated

Streamline the process of assigning jobs to staff, scheduling appointments with customers, coordinating locations, and sharing job details.

Manage your relationships

Use our address book feature to make customer relationship management simpler. Keep all of your contacts in one place within Textline.

Conversation between dispatch agent and field worker coordinating a repair

Connect with your team

Make internal communication easier, whether your employees are in the office, on the road, or working a job in the field.

Work across departments

Setting up multiple departments in Textline allows you to get answers from other groups when you need their input.

Keep in touch with staff in the field

If your team is remote or regularly working outside of the office, texting helps ensure there are no disruptions to employees' workflow.

Talk privately with colleagues

Use our “whispers” tool to hold internal discussions within Textline or train new employees.

Send mass messages

Our announcements feature lets you alert staff when you have something important going on, whether it’s an employee happy hour or a parking violation.

Conversation between dispatch and freight driver regarding a shipment update

Adjust your workflow

Monitor your team’s work, and analyze performance data to identify areas for improvement. Our goal is to help you exceed your goals.

Optimize your team’s performance

Monitor analytics to review team members’ workflows and identify areas for improvement.

Automate your text campaigns

Text campaigns require less work to set up than mass emails. Save even more time by automating your process with scheduled messages and message templates.

Integrate with other tools

Use Slack or Zapier to connect to other communication tools that make up your team’s workflow.

Open laptop containing Textline softwareGrid of boxes containing help desk metrics for conversations and agents

Featured operations integrations

We know that your workflow requires multiple technology tools. Textline integrates easily with leading software such as Zendesk, Help Scout, and more, so that you don’t have to wait to start texting.

Start texting now.

Sign up for a free 14-day trial today. No credit card required.

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Still have questions? Text us: +1 415-849-4349 or contact us here.