Easily add a new communication channel

Users of Talkdesk’s cloud call center software can now add business text messaging to their Talkdesk account with Textline's AppConnect app. Your team can share a textable phone number to text with customers, as well as manage your billing and users — all from your Talkdesk account. 

• Text-enable your existing Talkdesk number or existing business numbers.
• Manage your Textline users within the Talkdesk environment.
• Make all of your payments through Talkdesk. 

“A big reason why we are using text is because we want to make sure that we're communicating with our customers in a way that feels personal. A lot of other companies are just doing automated messaging—big, mass email programs and campaigns. And that's not our approach at all.”

— Shannon Kinet, Director of Sales Operations, Remote Year

How to install

1. Log in to your Textline account through Talkdesk.
2.  Go to “Apps” in your Talkdesk account and search for Textline, and follow the prompts to install the Textline app. 

Use all of Textline’s features with Talkdesk

• API — Automate workflows.
• Integrations — Slack, Zendesk, Pipedrive, Shopify, Salesforce, Help Scout, Facebook Messenger.
• Shortcuts — Store templates for frequently used messages.
• Transfer — Transfer text conversations between team members.
• Notifications — Receive desktop, email, and mobile alerts.
• Auto Responses — Use automated greetings and away messages.
• Whispers — Leave private notes for internal team discussions.
• Metrics — Understand customer interactions and monitor team performance.
• MMS — Send and receive photos, videos, and attachments.

Note: Effective March 31, 2023:

A new campaign registration and vetting process for 10-digit local numbers may apply to your existing Talkdesk number. It takes two to three weeks for regulators to vet and approve. You won’t be able to text until regulators approve your SMS campaign. Once approved, you can text contacts.

A toll-free number is a good alternative if you need an immediate texting solution. While you still must register, you don’t need to wait to text until approval.