Add your Facebook Business Page to Textline as a Department. This lets you easily view and respond to all Facebook Messenger messages from your Textline conversation list.
Adding your Facebook Business Page to Textline as a Department
What you can do by connecting Facebook to Textline
Sync your Facebook messages with your Textline inbox.
View and respond to all your Facebook messages right in Textline.
Increase your response rate and get the "very responsive" badge added to your Facebook Page.
All I can say is that we have more people responding to texts who would have taken longer to make contact with. We have noticed the difference.
— Lynette Groves, owner of multiple Mathnasium franchise locations
How to install
Follow these directions to set up your Textline and Facebook Messenger integration.
Log into your Textline account and click Settings (gear icon) > Departments.
On this page, click New Department in the upper right-hand corner.
Select Facebook, then follow the prompts to choose a Facebook Page that you are the Admin of.
Use Textline’s features with Facebook Messenger
API — Automate workflows.
Shortcuts — Store templates for frequently used messages.
Transfer — Transfer text conversations between team members.
Notifications — Receive desktop, email, and mobile alerts.
Auto Responses — Use automated greetings and away messages.
Whispers — Leave private notes for internal team discussions.
Metrics — Understand customer interactions and monitor team performance.
MMS — Send and receive photos, videos, and attachments.
Get started with Textline for Facebook Messenger.
If your team is ready to start texting, create your free Textline account. Already have a Textline account? Get set up in minutes.
