Texting is one of the most effective channels for rapid two-way communication with contacts. By adding SMS to your toolkit, you can quickly respond to customer questions, reach interested leads, and share meeting reminders. This can help SaaS companies close more deals and resolve customer issues with speed. This can lead to growth and an improved customer experience.
Give your team a competitive edge with text messaging. Textline’s multi-user platform and automation tools make managing SMS messaging a breeze for large and small SaaS businesses.
Textline has robust automation capabilities, making it a powerful feature for streamlining communication. With our <a href="https://www.textline.com/platform-solutions/automated-text-message-service" target="_blank" class="link--grey-90-underlined">automated texting service</a> you can create canned text templates, set up auto-replies, schedule messages, and automate your workflow.
SaaS companies can use our automation tools to:
Textline’s <a href="https://www.textline.com/platform-solutions/mass-texting" target="_blank" class="link--grey-90-underlined">mass texting service</a> lets you message many contacts simultaneously, similar to an email blast. Bulk texting helps your team with large-scale outreach so you can get vital information to your contact list. Mass texting is often used by technology companies to:
<a href="https://www.textline.com/platform-solutions/two-way-texting" target="_blank" class="link--grey-90-underlined">Two-way texting</a> is the bread and butter for SaaS companies. This allows your business to text back and forth with customers. Rapid yet personal one-on-one communication with customers can enhance satisfaction and speed your sales cycle. Here are some ways SaaS companies can use two-way texting:
SaaS companies rely on data to improve. Textline offers built-in metrics so you can track critical KPIs. Textline tracks response time, number of resolved conversations, NPS score, and more. Use these metrics to improve your text communication and customer support efforts.
Textline makes it easy to manage a texting inbox as a team. There are several tools that help with this:
Textline is the most <a href="https://www.textline.com/security" target="_blank" class="link--grey-90-underlined">secure business texting</a> platform on the market. We take data security and SMS compliance seriously to protect our customers. We have features to help customers comply with texting and data regulations. For example, we have a patented double-opt-in feature and an automatic SMS opt-out mechanism. Our SMS platform also keeps your data safe using end-to-end encryption, role-based access, and multi-factor authentication.
Adhering to SMS compliance standards is paramount. Textline is a leader in SMS compliance, designing our platform to make it easy for companies to follow legal requirements, such as those from the Telephone Consumer Protection Act (TCPA).
We help our customers properly register their phone numbers with the necessary regulatory bodies, a critical first step in SMS compliance. Textline also offers:
<span class="text-center">Texting is beneficial for technology service companies. Let’s look at some of the top benefits of adding SMS.</span>
SMS boasts a <a href="https://www.textline.com/blog/business-text-messaging-stats" target="_blank" class="link--grey-90-underlined">98 percent open rate</a> and 45 percent response rate, making it an effective communication channel. With texting, you can ensure your messages are seen.
The average text is read within three minutes of receipt, making it a great way to connect quickly with people. The instantaneous nature of texting helps you be the first to respond to leads and get issues resolved quickly.
Textline’s platform makes SMS an easy channel to manage. Textline’s platform is very user-friendly and organizes messages into one easy-to-follow inbox. This allows you to check recent messages with ease. You can also view past conversation history, which lets your team work smarter.
Adding SMS as a communication channel can help your business increase revenue. With SMS, you can easily schedule demos with interested leads, share payment reminders, upsell products, or share new features. This can help you close more deals and boost revenue.
Unlike some communication channels, SMS is easy to implement and integrate. It’s a familiar channel that doesn’t require significant resources to set up or training to utilize, so it can fit right into your existing support and outreach strategies. Many SMS platforms also have integrations, which makes it easy to connect SMS to your existing tools and data. For example, Textline integrates with HubSpot, Slack, Salesforce, Zapier, and Zendesk.
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of text messages are opened. — CTIA
of leads would rather get a text than a phone call. — FranchiseHelp
of text messages get a response. — Gartner
Any business seeking to add SMS as a communication tool must first register their phone number. Mobile carriers added this requirement to protect customers from unsolicited text messages. To register, SaaS companies must provide information about their brand, texting use case, and opt-in information. Mobile carriers then review this information.
Textline makes phone number registration quick and straightforward. Textline customers can register in-app by filling out our built-in form. Textline then submits your registration information for verification and approval.
While waiting for this approval, you can test the Textline platform. Use this time to test core features, create pre-written SMS templates, and set up automations.
Yes, SMS is a legal and effective way for SaaS companies to communicate with customers, reach out to leads, and generate more users. However, all companies need to follow relevant SMS regulations. <a href="https://www.textline.com/blog/sms-compliance-checklist" target="_blank" class="link--grey-90-underlined">Check out our SMS compliance checklist</a> for information about how to ensure you’re legally texting contacts.
There are so many ways SaaS companies can leverage SMS, including:
Chances are, yes! Textline can almost always text-enable your existing <a href="https://help.textline.com/en/articles/6660246-using-an-existing-landline" target="_blank" class="link--grey-90-underlined">business landline</a> or <a href="https://help.textline.com/en/articles/6660260-using-an-existing-voip-number" target="_blank" class="link--grey-90-underlined">VoIP phone number</a>.
You could also use your <a href="https://help.textline.com/en/articles/6660384-phone-numbers-can-i-use-my-cell-phone-number-instead-of-the-textline-number" target="_blank" class="link--grey-90-underlined">existing cell phone number</a>, but we don’t recommend this as you'd only be able to text using Textline and no longer through your phone's native texting app.
Yes, Textine is accessible from multiple devices, including desktops, tablets, laptops, and mobile devices.
Our team was able to quickly and easily integrate Textline into our daily customer support flow. It made assisting customers with sales and technical issues much easier and faster, and integrated seamlessly with our ticketing platform Gorgias. All of the features are easy to understand.
Textline is so easy to use! I literally use it all day everyday! Makes my day so much easier and it's so easy to communicate with all my leads. If you're in sales, you need this product.
The experience with Textline has been eye-opening and has minimized a lot of busy work for the team, and we have become more productive in a short amount of time.
Connecting Textline with your existing tech stack can maximize your SMS efforts. Textline integrates with popular CRM, help desk, and sales tools you’re already using.
Join thousands of companies that use Textline to enhance communication and drive business growth. Unlock the power of SMS to build customer loyalty, book more demos, and increase your user base. Ready to get started with Textline’s SMS messaging software? Sign up for a free 14-day trial to see how Textline can take your SaaS company to the next level.
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