Business texting is an engaging communication tool. The average text message has a 98 percent open rate, so texting to interact with customers can increase your chances of reaching them.
If you’re new to business texting, these 43 templates can help you conversate with your customers.
43 text message templates
Marketing and sales SMS templates
- Welcome message to confirm opt-in
[Company] would like to message you over SMS/MMS. Carrier charges may apply. To consent, reply YES.
- Welcome message
Hi, [First Name]! Thanks for signing up to receive promotions and exclusive deals from [Business Name]. To opt-out, reply STOP at any time.
- Welcome message with promo code
Thanks for signing up to receive text messages from [Company]! Here’s a [$ or %] off your next purchase: [Link or Promo Code].
- Flash sale
FLASH SALE. Don’t miss out on [Offer or %] off of [Item or Service]! Deal ends [Date and Time]. [Link]
- Abandoned cart reminder
Looks like you left something in your cart… 👀 Finish checking out now [Link]
- Giveaway entry confirmation
Thank you for entering our giveaway! For more information, you can visit our website at [Link].
- Webinar sign-up
[First Name], save the date for our [Webinar Name] on [Date]! Learn more or reserve your spot today: [Link].
- Share more information via link
Hi, there - You can find more information about our [Service] here: [Link]. Please let me know if you have any questions. My name is [Salesperson].
- Share a document to sign
It was great speaking with you, [First Name]. You can access and sign the [Blank] document here: [Link].
- Payment reminder
This is a payment reminder for [First Name] from [Company]. Your payment of [Dollar Amount] is due. You can pay online at [Link] or call us at [Number] to make a payment over the phone.
- Reply to lead post form fill
Hi, [First Name]! It’s [Salesperson] from [Company] following up on your [Request type]. Are you free for a quick call?
- Follow-up with lead
Hey, [First Name]! This is [Salesperson] from [Company]. I’m following up to see if you got my last message? Let me know if I can answer any questions. Thanks!
- Follow-up after leaving a voicemail
Hi, [First Name]. It’s [Salesperson]. I just left you a voicemail but wanted to follow up with a text if it’s more convenient for you. Looking forward to hearing from you soon.
- Check-in for upsell opportunities
Hi, [First Name]! It’s [Salesperson] from [Company]. I noticed an increase in usage on your account. I think we can work out a better plan for you. Are you free for a quick call this week?
Read our article “18 sales follow-up text message templates to engage prospects” for more sales-related templates.
Appointment reminders SMS templates
- Appointment confirmation for doctor’s office
Hi, [First Name]. This is [Receptionist] with [Dr’s Office] to confirm your appointment on [Date]. Please let me know if you need to reschedule. Thank you!
- Appointment confirmation for a service
Hi, [First Name]. This is [Representative] with [Company]. I’m confirming your [Appointment/Consultation/Service] at [Date] for [Issue]. Does that time still work for you?
- Virtual appointment link
Hi, [First Name]. Your appointment is starting now. You can video call in with this link, which will take you to the waiting room. [Link]
- HIPAA opt-in
[Company] would like to send you text messages for SMS/MMS. Text messages have a risk of being read by third-parties. To consent, reply YES.
- Missed appointment
We’re sorry to have missed you, [First Name]! You missed your appointment with [Company or Associate] on [Date] at [Time]. To reschedule, please call us at [Number].
- Appointment reminder
Hi, [First Name]. A reminder that you have an appointment with [Company] at [Time] on [Date]. Please call or text us to cancel or reschedule.
- Appointment cancellation
[First Name], your appointment with [Company or Representative] has been canceled. To schedule a new appointment, please call our office at [Number] or reply to this message.
- Appointment change
Appointment update: [First Name], your appointment with [Company or Representative] has been rescheduled for [Time] on [Date].
Customer support SMS templates
- Out of office (after business hours)
Thank you for contacting [Company]. We are currently closed. Our business hours are [Business Hours]. For further assistance, please visit our website at [Website].
- Out of office (holiday hours)
Thank you for reaching out to [Company]. We are currently closed for the [Holiday]. We will respond to your message when we are back in the office.
- Reply to inbound message
We got your message! A representative from [Company] will get back to you shortly. For immediate assistance, please contact us at [Number].
- Direct customer to help center or FAQ page
Hi! You can find more information about [Blank] by visiting our [Help Center/FAQ] page: [Link].
- Ask for photo of an issue
We’re sorry to hear that! Can you please share a picture of [Issue]?
- Verify information
Thanks for contacting [Company]. [Representative] here. To verify your status, I will need your [Order #/Verification Code].
- Check-in with customer
Hi, [First Name]. It’s [Representative] from [Company] checking in to see how you’re enjoying [Product or Service]?
[First Name], thanks for shopping with us! We’d appreciate it if you would take a few minutes to fill out this survey to rate your shopping experience: [Link].
Operations and logistics SMS templates
- Shipment confirmation
[First Name], your order [Order #] with [Company] is confirmed! Stay tuned for more shipping updates via text.
- Order dispatched
[First Name] - Congrats! Your order [Order #] has been shipped. You can track your shipment here [Link].
- Order update
[First Name], your order [Order #] is en route and should arrive in [Number] days. You can track your shipment here [Link].
- Order delay
We are currently experiencing longer than usual shipping delays. Your [Order #] will be dispatched as soon as possible. We will continue to update you via text.
- Return confirmation
We’re sorry to hear that the [Product/Service] didn’t work out for you. Your return is confirmed and you should receive your refund within [Number] business days.
- Pick-up notifications
Yay! [First Name], your order [Order #] is ready for pick-up at [Company] [Address]. Please bring a valid driver’s license with you to the pick-up counter.
- Pick-up confirmation
Your order [Order #] was picked up on [Date]. Thanks for shopping with [Company]!
- Delivery confirmation
[First Name], get happy! Your [Order #] from [Company] was delivered today at [Time].
Internal communication SMS templates
- Introduce new employee
Team, we have a new employee joining us today. Please join us in welcoming [First Name]! They are joining [Company] as a [Position Name].
- Collect feedback
Hey, everyone. A friendly reminder that we have a feedback form for any suggestions you may have. You can find the form here [Link].
- Share new schedule
Hi, team. Our new schedule is out. Please let [Representative] know if you have any questions. [Link]
- Shift availability
Hi team - we have a shift available at [Time] on [Date]. Can anyone take it?
- Shift reminder
Hey, [First Name]. Your shift is scheduled for [Time] on [Date].
The bottom line
We hope these text message templates will help you start your business texting initiative. If you prefer to write your own business messages, read our guide “Writing the perfect business text message: A step-by-step guide, examples.”