of people are likely to positively perceive a business that offers text message support.
of customers prefer to text a customer support agent over other communication options.
of American people rank text messaging as their most preferred channel for customer service.
of consumers want to have text conversations with businesses rather than just receive information.
Provide fast, high-quality customer service, and be responsive when customers need support.
Respond instantly to customers, serve more customers at a time, and shorten wait times in the process. Watch your backlog shrink to nothing.
Make it easy for customers to get in touch, from wherever they are. And our mobile app allows your agents to provide support from anywhere so they’re there for your customers.
Better support interactions create positive associations with your brand. The result is more trust and higher customer retention.
We make collaborating a breeze, leaving more time to focus on what’s important—your customer.
Set up separate phone numbers for different departments in your organization. Getting organized helps you lend a hand when another group needs help.
Use our “whispers” tool to hold private discussions within the platform so that you can get approval from supervisors, discuss next steps, and give feedback to agents.
Your agents can claim conversations to let others know which accounts they own, or transfer clients to other team members with special expertise.
Organize conversations, and work faster using our automations.
Keep conversation records and categorize them by issue type and outcome using our resolutions feature and tags. Plus, use our search tool to revisit old conversations.
Create message templates to answer common questions, and set up automated responses based on keywords.
Keep your finger on the pulse, and make sure your team and agents are meeting turnaround times and resolution times.
We can work with your customer support stack. Textline integrates with leading help desk software such as Zendesk, Help Scout, and more.