Customer support over phone or email isn’t enough anymore. Today’s customers expect multichannel communication that lets them talk to you on their terms. Make customers feel like more than just a number on a support ticket and offer customer service they won’t forget.
of people are likely to positively perceive a business that offers text message support.
—Harris
of customers prefer to text a customer support agent over other communication options.
—eWeek
of American people rank text messaging as their most preferred channel for customer service.
—Twilio
of consumers want to have text conversations with businesses rather than just receive information.
—Twilio
Laura West, Support Manager for ThirdLove
Provide fast, high-quality customer service, and be responsive when customers need support.
Respond instantly to customers, serve more customers at a time, and shorten wait times in the process. Watch your backlog shrink to nothing.
Make it easy for customers to get in touch, from wherever they are. And our mobile app allows your agents to provide support from anywhere so they’re there for your customers.
Better support interactions create positive associations with your brand. The result is more trust and higher customer retention.
We make collaborating a breeze, leaving more time to focus on what’s important—your customer.
Set up separate phone numbers for different departments in your organization. Getting organized helps you lend a hand when another group needs help.
Use our “whispers” tool to hold private discussions within the platform so that you can get approval from supervisors, discuss next steps, and give feedback to agents.
Your agents can claim conversations to let others know which accounts they own, or transfer clients to other team members with special expertise.
Customers expect their conversations to stay private. Textline handles security so you can handle support.
Organize conversations, and work faster using our automations.
Keep conversation records and categorize them by issue type and outcome using our resolutions feature and tags. Plus, use our search tool to revisit old conversations.
Create message templates to answer common questions, and set up automated responses based on keywords.
Keep your finger on the pulse, and make sure your team and agents are meeting turnaround times and resolution times.
We can work with your customer support stack. Textline integrates with leading help desk software such as Zendesk, Help Scout, and more.
We offer CSAT, NPS, and custom surveys via text to allow your business to gauge customer satisfaction and predict business growth.
Sign up for a free 14-day trial today. No credit card required.
Sign Up NowStill have questions? Text us: +1 415-849-4349 or contact us here.
