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Universal Inbox
Keep all of your conversations in one easy-to-use inbox.
Payments
Improve collections and customer happiness with text payments.
Group Messaging
Coordinate as a group by sending and responding together.
Announcements
Broadcast your message to a large group of contacts at once.
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SMS/MMS Messaging
Stay connected to customers with text messages.
Facebook
Respond to Facebook Business messages with the Universal Inbox.
Instagram
Stay on top of your social media by responding quickly.
Webchat
Chat with website visitors and switch to SMS with ease.
best in class
Chrome Plugin
Stay on top of your Universal Inbox from the browser.
Mobile Apps
Securely message contacts from your mobile device.
API
Use the API to integrate, automate, and customize your workflow.
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Text surveys
Automated texting
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Landline text message
Mass texting
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Text alerts
Text blast
Two-way texting
Solutions
company size
Small Business
Perfect for the growing business that’s just getting started.
Mid-Market
Ideal for industry leaders who are ready to scale.
Enterprise
Established companies ready for the next level.
teams
Support
Resolve more tickets faster than ever before.
Sales
Close more deals with personal messaging.
Operations
Keep everyone in the know and up-to-date.
Marketing
Stay connected with new and loyal customers.
App overview
How it Works
Learn how the Textline app can work for your business.
Security
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HIPAA
Patented messaging, so your patients never miss a message.
SOC 2
Needs filler text
industries
Healthcare
Technology
Logistics
Hospitality
Insurance
Home Services
Ecommerce
Restaurants
Legal
Retail
Real Estate
Financial Services
Education
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Dental
View All Industries
Features
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Fully Featured
All the features you need to scale your business.
Mobile Apps
Securely message contacts from your mobile device.
Team Management
Invite your team, set goals, and measure performance.
core features
Address Book
Metrics
Automations
Announcements
Group Messaging
Messaging
Shortcuts
Surveys
Routing
Claiming/Transfer
Dispositions
Attachments
Tag Management
Unified Inbox
Whispers
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Consent Webform
Emojis
Inisights
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Admin Control
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Security & Compliance Portal
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Partners & Affiliates
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Help Center
All of your questions and answers in one place.
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Universal Inbox
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Group Messaging
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Legal
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Features
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Address Book
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Tags
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Consent Webform
partner integrations
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Talkdesk
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HubSpot
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Help Scout
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Textline Automation Recipes
Learn how to automate your Textline workflows with step-by-step, recipe-like instructions.
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Contact Created
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Message Received
Conversation Resolved
Conversation Assigned
Timer
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Abandoned Webchat Automation
Automate a text message to contacts who abandon a webchat conversation.
Webchat Abandoned
Webchat Abandoned
Webchat Abandoned
Webchat Abandoned
Webchat Abandoned
Webchat Abandoned
Webchat Abandoned
Webchat Abandoned
Webchat Abandoned
After-Hours Reply
Program an out-of-office text message to acknowledge customers when you’re away.
Message Received
Message Received
Message Received
Message Received
Message Received
Message Received
Message Received
Message Received
Message Received
Auto Reply During Business Hours
Trigger an auto-response when all agents are unavailable during business hours.
Message Received
Message Received
Message Received
Message Received
Message Received
Message Received
Message Received
Message Received
Message Received
Auto Tag New Contact
Ask Textline to add a label (Tag) to new contacts.
Contact Created
Contact Created
Contact Created
Contact Created
Contact Created
Contact Created
Contact Created
Contact Created
Contact Created
Automatic Follow-Up Nudge
Warmly encourage your contacts to respond after a certain period of time.
Timer
Timer
Timer
Timer
Timer
Timer
Timer
Timer
Timer
Conversation Claimed Without Routes
New messages are automatically claimed by the first Agent to respond.
Message Sent by Agent
Message Sent by Agent
Message Sent by Agent
Message Sent by Agent
Message Sent by Agent
Message Sent by Agent
Message Sent by Agent
Message Sent by Agent
Message Sent by Agent
Double SMS Consent Auto Reply
Trigger a message when a subscriber confirms consent via our double opt-in feature.
Consent Given
Consent Given
Consent Given
Consent Given
Consent Given
Consent Given
Consent Given
Consent Given
Consent Given
Follow Up Survey Automation
Send a feedback survey to customers automatically after a conversation is resolved.
Conversation Resolved
Conversation Resolved
Conversation Resolved
Conversation Resolved
Conversation Resolved
Conversation Resolved
Conversation Resolved
Conversation Resolved
Conversation Resolved
Holiday Auto Response
Trigger an automated message to send when your business is out for the holidays.
Message Received
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Message Received
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