Many businesses operate on special or adjusted hours during the holiday season. To keep contacts informed on seasonal hours, use a Holiday Auto Response to wish contacts a happy holiday and share your temporary operating hours. The Holiday Auto Response Automation is a professional, friendly way to manage customer expectations and provide a high-quality customer experience.
Here’s how to set this Automation up on the Textline platform.
In the Automations window, click New Automation.
Select Build From Scratch.
Name your Automation and choose your Department.
The Department is the phone number under which your Automation will operate.
Select the Message Received Automation type and confirm that the Department is correct.
This step tells Textline to trigger the Automation after an inbound message is received.
Add your Conditions.
For this Automation, select the date(s) your business will be unavailable for the holidays.
Click Add Action and select Send a message. Then, type your auto-response message.
You can also check any or all of the three boxes below the message. To learn more about these options, take a look at our Send a message help page.
Make your list and check it twice.
Review your Automation Conditions and proofread your message. You can also choose to save your Automation as a template for future use.
Finally, click Create Automation to start spreading holiday cheer.
As a holiday gift, here are five professional templates to get you started.
<div class="automation-step-wrapper"><span class="recipe-content-step-wrapper-2">1</span><div class="automation-step-bubble">Hi there! [Business] is closed on [Date] in observance of [Holiday]. We’ll be back [Date] and ready to help.</div></div>
<div class="automation-step-wrapper"><span class="recipe-content-step-wrapper-2">2</span><div class="automation-step-bubble">Happy Holidays from all of us at [Business]! We’re closed for [Holiday], but we'll be happy to assist you when we reopen on [Date].</div></div>
<div class="automation-step-wrapper"><span class="recipe-content-step-wrapper-2">3</span><div class="automation-step-bubble">Hello! [Business] is closed today for [Holiday]. We’ll be back tomorrow and will respond to your message as soon as possible. </div></div>
<div class="automation-step-wrapper"><span class="recipe-content-step-wrapper-2">4</span><div class="automation-step-bubble">Thank you for contacting [Business]! Our team is out for [Holiday] and will be back on [Date] to provide assistance. Wishing you a joyful holiday!</div></div>
<div class="automation-step-wrapper"><span class="recipe-content-step-wrapper-2">5</span><div class="automation-step-bubble">Hi [Name]! Thanks for texting [Business]. We’re closed for [Holiday], but we’ll get to your request when we return on [Date]! Enjoy your holiday!</div></div>
Want an easy way to automate your holiday responses to keep your customers happy while enjoying your holiday? Try a Textline demo for free today.
