Take advantage of the ease and convenience of patient messaging software—while knowing that your customers’ health information is secure. The best part is that your customers don’t need to download a separate app.
We follow all safeguards to ensure that your customers’ electronic health information is protected, and so do the companies we work with.
Textline stores consent in HIPAA-compliant cloud environments and we follow standard encryption protocol to protect your data every step of the way.
Our platform features built-in automation to obtain, document, and store patient consent, which makes the process hassle-free for your team.
There’s a reason Textline is the most secure business texting platform on the market. Textline earned a patent in 2021 for its HIPAA Contact Consent feature. This feature creates strict controls that help protect healthcare organizations that want to message protected health information. The consent feature is one of many ways Textline protects our HIPAA-covered customers. Under the law, it’s a requirement that any healthcare organization wanting to text must gain patients' explicit consent first. Our patented consent level process ensures this.
Here’s a breakdown of how our consent process works.
All healthcare providers—as well as vendors and business partners that have access to their data—need to comply with federal guidelines that protect health information. Having a HIPAA compliant texting app ensures you're never at risk of a HIPAA violation while texting patients.
All users receive an automated consent message before conversations can start.
Stop playing phone tag. SMS makes coordinating patient care simple and easy.
Use departments or internal discussion tools to collaborate with coworkers.
Give medical advice in real-time, and safely share important documents.
Standard back-and-forth SMS, like between two personal mobile phones, doesn’t have the necessary safeguards to keep protected health information secure. As a result, patient privacy could be compromised if you don’t select a HIPAA-compliant texting service.
A HIPAA breach can result in significant monetary fines. According to the Department of Health and Human Services’ Office for Civil Rights, which oversees HIPAA, organizations can face fines of up to $63,973 per violation.
Additionally, a HIPAA security breach can also result in reputational damage. Don’t let customers lose trust in your business because you didn’t select a HIPAA-compliant texting solution.
HIPAA compliance is available for our Standard and Pro plans.
Sign up for a new number, or text enable your existing one.
We’ll provide you with a Business Associate Agreement via Hello Sign.
After users accept an automated consent request, you can start texting them!
Textline’s SMS platform is HIPAA compliant from end-to-end. Take a look at some of the reasons it’s the top choice for safely texting patients.
Textline was built for two-way communication. You can easily reply to any patient message.
Securely send attachments like documents, photos, videos, and more to contacts.
Textline has a built-in process to obtain, document, and store patient consent.
Unlike many HIPAA-compliant messaging platforms on the market, patients aren’t redirected via a link to a patient portal to communicate. Instead, they just reply in the text thread.
Patients don’t need to download an app to communicate with your practice. They receive messages straight to their phone.
If you’re curious about HIPAA compliant business texting and how your team can communicate securely with patients, our sales representatives are always ready to answer questions and provide you with a demo.
