The second blog post in our three-part content series with Freshdesk is now live! Part one of the series “Meeting Customers Where They Are,” was about the reasons your customers want to be able to text support. Part two is all about how MMS can significantly improve your customer support, titled: A customer support photo is worth 1,000 words.
In this content series, Textline and Freshdesk are working together to highlight the benefits of business texting for customer support. There was also a webinar between both companies hosted on December 8. That webinar covered all of the blog topics and the value of adding business texting to your support. If you missed it, you can watch it here.
This second blog in the series covers all of the ways using MMS as part of your business texting can add value to your customer support interactions. Using MMS can help eliminate confusion and back and forth explanations with your customers. It can also lead to happier customers, for more on that, be sure to check out the full blog post.