Last week the Textline team attended Zendesk Showcase, a conference focused on Zendesk products as well as customer experience trends and case studies. Zendesk introduced exciting new additions to their suite of customer experience tools. In a session titled "Make Zendesk Your Own," Textline's own AJ Chan shared the main stage with Michelle Torres from Zendesk, Allyse Brown from Atlassian, and Lindsay Schauer from Slack for a panel discussion on the topic of extending functionality with Zendesk Marketplace apps.

Zendesk CEO Mikkel Svane declared that we are only at the beginning of conversational business. We couldn't agree more! If your organization uses Zendesk for email customer service, check out Textline's powerful Zendesk add-on and let customers text your business as well as email.

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