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Texting 101

Add a "text us" button to your Instagram Business Profile

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With over one billion monthly active users, Instagram is the most engaging social network that companies can use to connect with customers. It's no wonder that three out of four U.S. businesses are expected to use Instagram in their 2020 marketing plans.

If your business uses Instagram, you can let followers text your business with the tap of a single button on your profile! Read on for the three steps to text-enable your Instagram Business Profile.

  1. First, you need a textable phone number for your business. You could use your personal mobile number, or get advanced features and multi-user access with a Textline phone number.
  2. Next, edit your Instagram profile and find Contact Options. (Visit your Instagram profile and tap the Edit Profile button. Then find and tap the row labeled Contact Options.)
  3. Enter the textable business phone number from step 1 (see screenshot below). Under the question How would you like to be reached?, make sure to checkmark the row labeled Text as opposed to Call. Tap Done and Save your settings.

That's all there is to it. Test it out by visiting your profile and tapping the Text button.

Contact Options for an Instagram Business Profile

Further reading:

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