Products
convert
Universal Inbox
Keep all of your conversations in one easy-to-use inbox.
Payments
Improve collections and customer happiness with text payments.
Group Messaging
Coordinate as a group by sending and responding together.
Announcements
Broadcast your message to a large group of contacts at once.
engage
SMS/MMS Messaging
Stay connected to customers with text messages.
Facebook
Respond to Facebook Business messages with the Universal Inbox.
Instagram
Stay on top of your social media by responding quickly.
Webchat
Chat with website visitors and switch to SMS with ease.
best in class
Chrome Plugin
Stay on top of your Universal Inbox from the browser.
Mobile Apps
Securely message contacts from your mobile device.
API
Use the API to integrate, automate, and customize your workflow.
scale
Text surveys
Automated texting
Bulk SMS
Landline text message
Mass texting
Scheduled text
SMS notifications
Text alerts
Text blast
Two-way texting
Solutions
company size
Small Business
Perfect for the growing business that’s just getting started.
Mid-Market
Ideal for industry leaders who are ready to scale.
Enterprise
Established companies ready for the next level.
teams
Support
Resolve more tickets faster than ever before.
Sales
Close more deals with personal messaging.
Operations
Keep everyone in the know and up-to-date.
Marketing
Stay connected with new and loyal customers.
App overview
How it Works
Learn how the Textline app can work for your business.
Security
We worry about this stuff, so you don’t have to.
HIPAA
Patented messaging, so your patients never miss a message.
SOC 2
Needs filler text
industries
Healthcare
Technology
Logistics
Construction
Hospitality
Insurance
Home Services
Ecommerce
Restaurants
Legal
Retail
Property Management
Franchises
Information Technology
Financial Services
Education
Personal Services
Dental
Real Estate
View All Industries
Features
best in class
Fully Featured
All the features you need to scale your business.
Mobile Apps
Securely message contacts from your mobile device.
Team Management
Invite your team, set goals, and measure performance.
core features
Address Book
Metrics
Automations
Announcements
Group Messaging
Messaging
Shortcuts
Surveys
Routing
Claiming/Transfer
Dispositions
Attachments
Tag Management
Unified Inbox
Whispers
Conversation Management
Admin Controls
Consent Webform
Emojis
Inisights
Teams & Roles
Admin Control
View All Features
partner integrations
Salesforce
Zendesk Sell
Zendesk Support
Slack
Freshdesk
Pipedrive
Talkdesk
Aircall
HubSpot
Zapier
Help Scout
View All Integrations
Resources
app overview
How it Works
Learn how the Textline app can work for your business.
Security & Compliance Portal
We worry about this stuff, so you don’t have to.
Partners & Affiliates
We work with stellar companies, you should be one.
Help Center
All of your questions and answers in one place.
library
Compliance
Telecom is complicated, but we simplify it for you.
Blog
Learn about the industry and its best practices.
Customers
Join the thousands of companies already texting.
Automation Recipes
Learn how to automate your workflows.
company
About Us
Learn about our business and exceptional team.
Contact Us
Get in touch with our team now.
Impact
See how Textline gives back to the community.
Partners
Pricing
Sign In
Get Started
Products
convert
Universal Inbox
engage
Group Messaging
Surveys
Bulk Messaging
expand
Automations
Mobile Apps
API
channels
SMS/MMS Messaging
Webchat
Facebook
Instagram
Solutions
company size
Small Business
Mid-market
Enterprise
teams
Support
Sales
Operations
Marketing
industries
Home Services
Property Management
Construction
Franchises
Healthcare
Dental
Retail
Financial Services
Legal
Hospitality
Personal Services
Insurance
View All Industries
Features
core features
Address Book
Routing
Shortcuts
Tags
Whispers
Conversation Management
Admin Controls
Consent Webform
partner integrations
Salesforce
Zendesk Sell
Zendesk Support
Slack
Freshdesk
Pipedrive
Talkdesk
Aircall
HubSpot
Zapier
Help Scout
View All Integrations
Resources
app overview
How it Works
Security & Compliance Portal
Partners & Affiliates
Help Center
library
Blog
Customers
company
About Us
Contact Us
Impact
Affiliates
Pricing
Sign Up
Topics:
Texting 101
Support
Sales
Operations
News & Updates
Marketing
Sort By Topic
No items found.
Blog Home
Posts written by
Carina Linhares
How to create a personalized customer experience that drives retention and revenue
Learn how to create a customized customer experience, and why it's important to have one.
3
minute read
