Textline admins can use our new Automations feature to compose smart auto-responses and perform other automated actions. For example:
* Send different auto-responses to customers who text your business for the first time, or when they text you outside of business hours, or when no Textline agents are available.
* Automatically assign conversations to a specific agent when customers mention certain keywords, or based on previously applied tags.
* Add or remove tags when customers' issues are resolved.
Learn more about Automations in our help center.