Mental health practices need to keep patient communication confidential while managing busy schedules and administrative work. Textline gives counselors, therapists, psychiatrists, and office staff a HIPAA-compliant way to communicate with patients. Use two-way texting to confirm appointments, manage scheduling changes and waitlists, and keep your team informed, so you can focus more attention on your patients.
Textline is designed specifically for counselors, therapists, psychiatrists, and other mental health practitioners who must adhere to HIPAA standards and guidelines. Therapist-client messaging is fast, efficient, and confidential. Data handling and storage are secure. Textline assures safe, HIPAA-compliant text.
Patients prefer text over cumbersome phone calls or emails. Real-time therapeutic and psychiatric texting is essential in times of crisis. HIPAA-compliant two-way text makes patients feel supported and assures faster patient monitoring.
Automated confirmation reminders and two-way real-time HIPAA-compliant text significantly reduce last minute cancellations and no-shows. Textline helps you fill empty appointment slots, manage your waitlist efficiently, and shore up your cash flow.
Whether a single-therapist office or a multi-practitioner clinic, Textline reduces administrative stress. HIPAA-compliant text frees up office staff and helps resolve non-clinical administrative tasks quickly and efficiently.
First-time patients call the office or schedule an appointment online. Textline fires off an automated HIPAA text consent. Texting can continue when the patient grants permission to exchange text messages with your practice.
Many therapy and mental health practices see patients on a recurring schedule. Textline schedules and confirms automated repeat sessions. Therapists can easily exchange texts with patients between sessions if real-time support is needed.
48 hours before the session, Textline sends an automated reminder. The patient replies "C" to confirm or "R" to reschedule. Reschedule requests are routed to the scheduler to ensure patients get a new appointment.
The front desk sees all appointment confirmations and check-ins in the team inbox. The office team inbox allows designated staff members to share, manage, and revise text notifications and scheduling. Everyone stays in the know and is kept up to date.
Subsequent therapy and counseling session reminders are automatically sent on a schedule established by the mental health practitioner. Once the recurring appointment frequency is set, Textline automatically sends a "next appointment" reminder to the patient.
<p style="text-align: center;">Automate your mental health practice communication with HIPAA-compliant Textline. Therapists appreciate worry-free security and a streamlined workflow. Patients appreciate real-time responses. Staff appreciates a calmer office environment.</p>
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of surveyed consumers reported replying to a text within 10 minutes.
of surveyed consumers reported checking text notifications within five minutes
of surveyed consumers wanted the ability to text businesses back
Mobile carriers require registration for business texting. This involves submitting information about your practice and how you plan to use text messaging.
Textline helps your mental health practice complete this process through registration forms in the app. These forms collect the information needed for your submission, and Textline guides you through the registration process.
While registration is underway, prepare your team’s messaging workflow, appointment reminders, and response templates. Your practice will also need to complete its HIPAA plan setup and sign a Business Associate Agreement (BAA) before using the HIPAA messaging offering for patient communication.
Yes, Textline is the most secure HIPAA-compliant behavioral health texting platform on the market. Our software was built for mental healthcare providers so we take compliance seriously.
Textline maintains critical safeguards that keep patients' data safe. Textline is also System and Organization Controls 2 (SOC-2) and Telephone Consumer Protection Act (TCPA) compliant – ensuring the highest safety for mental health practices and their patients.
Yes, multiple staff members can communicate at the same time on Textline's multi-user platform. They can access the Team Inbox to leave private messages, group notes, or ask team questions. It's easy to customize your team and add as many users as you want.
If a patient responds with an opt-out, they'll be automatically unsubscribed and won't receive messages from any of your Textline departments. The system will mark the patient as "unreachable". If patients change their minds and want to opt back in, they simply text START to your Textline phone number.
Textline's mental health practice texting software can be set up in just a few minutes to a few weeks.
Set up depends mainly on whether you register an existing practice phone number or get a new phone number.
Two-way text, group messages, MMS (photos, videos, PDFs), automated session reminders, office policies, medication refills, updating intake forms, and surveys are examples of the kinds of Textline messages you can safely send to patients or clients. All texts are HIPAA-compliant and confidential.
Yes, Textline makes it easy to send bulk appointment reminders. You can send bulk reminders either 24 or 48 hours before group therapy sessions and receive confirmations or reschedule replies. Just remember to keep group texts brief and avoid including identifying information and clinical or diagnostic notes.
Automate your mental health practice communication with HIPAA-compliant Textline. Give therapists a secure way to communicate, help patients stay connected, and support a more streamlined workflow for your office staff.
Explore Textline with a free trial, or review our HIPAA plans to find the right fit for your practice.
This software was the "one" IT solution that saved our medical practice during COVID. What we realized is that most, if not all of our patients, were very happy with this experience. The main goal was to keep our patients safe and out of the waiting room until their room was ready. Trying to do this over the phone would have been a communications nightmare. When COVID goes...if ever, we will continue to use this form of communication.
Using Textline daily, and having used other similar services in the past, the ease of use is not something to overlook. No more entering the same contact information into eight different services. We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up. Having Textline HQ available to walk you through anything is another great feature.
I really enjoyed using Textline for collection purposes… I do highly recommend this product. The software was very easy to use. I liked being able to set the time when texts would be sent. I liked being able to converse with anyone that responded. However, there is an option to have a canned response. I never used that option, but I'm sure it would benefit most companies. The customer service was great and answered in a very timely manner.
Explore Textline’s available integrations to see how texting can fit into your mental health practice’s existing workflow. Review the supported tools and connection options to find an approach that suits how your team manages everyday communication and administrative tasks.
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