When it comes to toll-free texting, Textline is a front-runner. Textline’s industry-leading compliance helps protect your business and keeps messages flowing. By choosing Textline, your business can be confident that you are using toll-free texting in a legally compliant way. Plus, our toll-free texting platform has the right features and is intuitive. Textline’s platform is designed to connect to other tools and scale as your business grows.
<span class="platform__quote"><q>We absolutely love Textline, this service has allowed us to grow our business and answer potential and regular customers in a professional and fast way. <span class="platform__quote--blue60"> We are so glad we discovered Textline. </span></q></span>
<span class="platform__quote__author">Cool Dog Spa,<span class="platform__quote__author--blue60"> Trustpilot</span>
Toll-free texting allows businesses to send and receive SMS messages via a toll-free number. Toll-free numbers usually begin with an easy-to-remember prefix such as 800, 888, 877, 866, 855, 844, or 833.
There are many use cases for toll-free texting, such as sending SMS marketing messages, handling customer inquiries, resolving customer support requests, or sharing appointment reminders. Toll-free texting equips businesses with a two-way communication channel that’s accessible, fast, and built to scale. This makes SMS messages convenient and cost-effective for your business and customers.
Toll-free texting is a great investment as it helps businesses communicate with customers in a more personalized and efficient way. Companies can use toll-free texting across departments, including sales, support, operations, and marketing. Businesses can make the most of the many benefits of toll-free texting, such as a streamlined and professional image and making it easier for customers to get in touch. Here are some of the benefits of toll-free texting for businesses:
Toll-free numbers can provide businesses with a more polished and professional image. This perception of professionalism stems from the fact that many larger national organizations use toll-free texting, and customers are used to interacting with prominent brands in this way.
Another benefit of toll-free texting is that the setup is quick and easy when using a reputable provider like Textline. This means businesses can use toll-free texting almost immediately.
Toll-free SMS texting can be automated. This allows businesses to streamline text communication to save time and effort. Automated messaging will enable firms to set up auto-replies to customer support inquiries or trigger marketing campaigns based on a customer action.
Toll-free numbers are nationally recognized and free to call or text. This makes it more likely that customers will use them to engage with businesses.
Toll-free texting with Textline gives businesses the features they need to improve customer engagement and communication. Here are some Textline features that can help your business make the most of toll-free SMS.
With two-way texting, businesses can have real-time conversations with customers. Two-way texting helps you contact leads quickly and address customer support inquiries.
Use toll-free SMS texting to gather feedback from your customers with text surveys. This is a straightforward way to optimize your service and deliver more value.
Textline’s toll-free texting service allows you to set up automations to save time and improve SMS workflow. Use automated texting to send personalized messages at the right time, automate replies, or route conversations to the right department.
Textline’s SMS marketing software supports toll-free text messages. Use it to send your customers promotional offers, discounts, and updates. We also offer SMS notifications, which means you can send time-sensitive alerts and reminders to your customers.
Textline’s toll-free texting service lets businesses send multimedia messages to customers. It’s easy to share pictures, videos, and graphics with customers.
Scheduled text messages help businesses plan ahead and send messages at a specific time and date. Scheduling text messages allows you to send customers reminders, business updates, or promotional offers without interrupting your daily operations.
Send bulk text messages to many customers at once via Textline. It’s easy to send messages en masse to customers to keep them informed.
Do you need to manage text conversations from multiple phone numbers or departments? This Textline feature allows you to manage all conversations from one universal inbox.
Create and store SMS templates in Textline to help you answer common questions quickly. These templates are called Shortcuts, and they’re used to save time.
All businesses must track performance to improve. Textline has built-in metrics that help managers understand key KPIs like time to respond, time to resolve, and response rate.
How can your business use toll-free text messaging? Here are some of the ways Textline customers make the most of our toll-free SMS service:
Use a toll-free number to reach out to website leads quickly. Once a customer reaches out for information, send a text to set up a phone call.
Toll-free numbers allow businesses to centralize and streamline their customer service efforts. Many toll-free numbers allow for voice and text, meaning customers can call or text to resolve their issues quickly.
Use toll-free SMS to send payment reminders or confirmations with ease. You can even automate these text message reminders.
Many organizations use toll-free text messaging to send marketing messages to customers. This use case is especially popular in the retail and ecommerce industries. These businesses use toll-free SMS messaging to drive engagement and sales. Use SMS to share promotional offers, discounts, or service improvements.
Use SMS to enhance account management efforts. Use it to check in with customers to remind them about upcoming deadlines, enhancements, or more.
Businesses use toll-free texting for appointment reminders. These messages, which can be automated, help reduce no-shows and increase customer satisfaction. Plus, with two-way texting, customers can reschedule appointments with ease.
Businesses use toll-free numbers to send SMS surveys to customers nationwide. These surveys allow customers to provide valuable insight and feedback to companies about their overall experience.
The majority of text messages are read within five minutes. Use your toll-free number to reliably reach contacts in an emergency or share time-sensitive information with them.
Yes, toll-free numbers are different from 10DLC and shortcode numbers. Toll-free numbers are traditional phone numbers that start with 800, 888, 877, 866, 855, 844, or 833. On the other hand, 10-digit long codes contain local area codes like 312, 414, or 616. Shortcodes are five or six-digit numbers. Learn more about the three number types here.
Yes. Businesses can use toll-free numbers to send MMS messages, including pictures, videos, and other multimedia content.
Toll-free texting is compatible with all key Textline features. Take a look at our full list of features.
Yes. Textline operates a verification policy during the sign-up process for toll-free texting. More information can be found here.
It’s easy to get a toll-free texting number with Textline. Here are the steps:
You can also text-enable existing voice-only toll-free numbers with Textline. Read more about that process here.