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Textline News

7 things that happened at Twilio Signal 2019

Last week the Textline team attended Signal 2019, Twilio's annual user and developer conference in San Francisco. Here are 7 notable things that happened, in no particular order 😉

Posted on 
Aug 14, 2019
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Tips

Two essential auto-responses to streamline engagement

Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.

Posted on 
Jul 31, 2019
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Product Updates

Announcing Smart SMS

Recently, we have been working on a feature set for our customers who want faster announcements and more control over sending text messages using specific area codes. We are excited to announce Smart SMS, a feature that does both.

Posted on 
Jul 15, 2019
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Product Updates

Textline product updates (May 2019)

The Textline team has been busy over the last few months making significant updates to our business texting platform. Before diving into specifics, we’d like to share some of our process around how we decide which features and updates find their way to the platform.

Posted on 
May 14, 2019
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Customer Experience

Putting people back into customer service

Advances in technology have made the customer support process more efficient. But the focus on scaling customer service hasn’t necessarily led to better quality support.

Posted on 
Apr 4, 2019
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Textline News

Live webinar: Growing success through proactive communication

Don’t miss the next live webinar in our webinar series on Thursday, April 4 at 10 am PDT on Growing Success Through Proactive Communication. Both customer support and sales teams need to proactively communicate with customers to provide better support and build stronger relationships.

Posted on 
Mar 29, 2019
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Textline News

Live webinar: Introduction to business texting with Textline

Join us for a guided tour of Textline features and best practices, starting Tuesday January 29, and every other Tuesday after that. This free one-hour webinar is ideal for anyone who is new to Textline or would like a refresher.

Posted on 
Jan 15, 2019
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Customer Experience

Five New Year's resolutions for your customer success team

Many of our customers at Textline work in the Customer Success space, and we wanted to do something special for them at the end of the year. We decided to share five New Year’s Resolutions that will help companies empathize and connect with their customers.

Posted on 
Dec 28, 2018
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