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Product Updates

Announcing CSAT surveys for Textline

Start measuring customer happiness with customer satisfaction (CSAT) surveys, a commonly used method for measuring customer satisfaction.

Posted on 
Jul 13, 2020
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Product Updates

Our freshest integration: Textline + Freshdesk

Our new Freshdesk integration lets you use Textline’s business texting software natively within Freshdesk’s cloud-based customer service software using a top bar widget or ticket sidebar widget.

Posted on 
Jan 7, 2020
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Product Updates

Explore Your Address Book

Advanced and Saved Searches, our newest feature, help you more easily explore, navigate, and create groups of your Contacts in Textline.

Posted on 
Dec 30, 2019
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Product Updates

Announcing augmented announcements

We are thrilled to announce additional updates that make it easier to create Announcements, control what happens to them after they are sent, and see how they are performing.

Posted on 
Nov 25, 2019
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Product Updates

Announcing Smart SMS

Recently, we have been working on a feature set for our customers who want faster announcements and more control over sending text messages using specific area codes. We are excited to announce Smart SMS, a feature that does both.

Posted on 
Jul 15, 2019
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Product Updates

Textline product updates (May 2019)

The Textline team has been busy over the last few months making significant updates to our business texting platform. Before diving into specifics, we’d like to share some of our process around how we decide which features and updates find their way to the platform.

Posted on 
May 14, 2019
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