Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.
Don’t miss the next live webinar in our webinar series on Thursday, April 4 at 10 am PDT on Growing Success Through Proactive Communication. Both customer support and sales teams need to proactively communicate with customers to provide better support and build stronger relationships.
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In this article we'll show you how to create a simple form that your customers can use to add their contact info to your Textline address book. You will need a G Suite account, a Zapier account, and a Textline account. Google's G Suite, formerly known as Google Apps, includes Google Forms and Google Sheets.
The Google AdWords team recently launched an ad extension so advertisers can invite consumers to text their brand right from mobile ads. As Ginny Marvin wrote at Search Engine Land, "Call extensions have been around for years, but the new message extensions give users another option to connect with businesses that will be especially appealing to the call-phobic and those aiming to avoid getting put on hold."