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Product Updates

New feature: Different NPS survey responses

Organizations using Textline to conduct Net Promoter Score (NPS) surveys can now compose different automated responses for promoters, detractors, and passive customers. Learn more about using text messaging to send NPS surveys in the Textline Help Center.

Posted on 
Nov 2, 2017
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Tips

How to conduct NPS surveys over SMS

Net Promoter Score (NPS) is a popular metric used by brands to measure customer loyalty. Companies track NPS over time to make sure they're keeping their customers satisfied and always improving. NPS surveys are often administered over email.

Posted on 
Aug 22, 2017
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