The Textline team has been busy over the last few months making significant updates to our business texting platform. Before diving into specifics, we’d like to share some of our process around how we decide which features and updates find their way to the platform.
Don’t miss the next live webinar in our webinar series on Thursday, April 4 at 10 am PDT on Growing Success Through Proactive Communication. Both customer support and sales teams need to proactively communicate with customers to provide better support and build stronger relationships.
Join us for a guided tour of Textline features and best practices, starting Tuesday January 29, and every other Tuesday after that. This free one-hour webinar is ideal for anyone who is new to Textline or would like a refresher.
Many of our customers at Textline work in the Customer Success space, and we wanted to do something special for them at the end of the year. We decided to share five New Year’s Resolutions that will help companies empathize and connect with their customers.
This December your text message conversations with family and friends will likely feature popular holiday emoji like the gift-wrapped present 🎁, Santa and Mrs. Claus 🎅🤶, and the Christmas tree 🎄. But Textline is here to help you decipher seasonal communications with this guide to the less obvious—but arguably more useful—emoji you'll send and receive this winter.
Textline admins can use our new Automations feature to compose smart auto-responses and perform other automated actions. For example: Send different auto-responses to customers who text your business for the first time, or when they text you outside of business hours, or when no Textline agents are available.
Got a friend who could use Textline's business text messaging? Textline users can score Amazon gift cards (up to $50) for spreading the word. Here's how it works: 1. Tell a friend:</strong> Spread the word about Textline and share your unique invitation link, found on your profile settings page.
Looking to supercharge your productivity? Here are a few tips for Textline power users that might help. 1. Search by tag. If you use tags to group your Textline contacts, you can search your address book for all entries matching a specific tag.
Organizations can now expand the Textline address book by adding whatever custom fields are relevant to a particular business use case. There are 5 different custom field types: 1. Single-line text fields can be used for just about any data you can imagine.
Organizations using Textline to conduct Net Promoter Score (NPS) surveys can now compose different automated responses for promoters, detractors, and passive customers. Learn more about using text messaging to send NPS surveys in the Textline Help Center.
Last week Apple introduced the iPhone X at the all-new Steve Jobs Theater, along with a new Apple TV 4K, Apple Watch Series 3, iPhone 8, and more. With new hardware and the launch of iOS 11, iPhone owners will soon enjoy several new features while using the popular Messages app.
The official Textline Android app is now available on Google Play. The app is free to download, and allows Textline agents to access the most commonly used features: send messages, receive notifications, set reminders, schedule messages, use shortcuts, transfer conversations, and even send announcements.
This week the Textline team attended the Customer Success Summit presented by Totango in San Francisco, California. If you're not familiar with the concept of Customer Success, in a nutshell, it means that we need to make sure our customers are successful if we want our own business to be successful.
Last week, Textline welcomed 25 students visiting from the University of Illinois at Urbana-Champaign. Every year, the University's Technology Entrepreneur Center and College of Engineering send a select group of students to Silicon Valley during winter break.