Textline's automations feature can do many things, but it's most often used to set up auto-responses. There are two categories of auto-responses almost every organization can use to keep customers satisfied: welcome messages and after-hours messages.
The Textline team has been busy over the last few months making significant updates to our business texting platform. Before diving into specifics, we’d like to share some of our process around how we decide which features and updates find their way to the platform.
Join us for a guided tour of Textline features and best practices, starting Tuesday January 29, and every other Tuesday after that. This free one-hour webinar is ideal for anyone who is new to Textline or would like a refresher.
This December your text message conversations with family and friends will likely feature popular holiday emoji like the gift-wrapped present 🎁, Santa and Mrs. Claus 🎅🤶, and the Christmas tree 🎄. But Textline is here to help you decipher seasonal communications with this guide to the less obvious—but arguably more useful—emoji you'll send and receive this winter.
Textline admins can use our new Automations feature to compose smart auto-responses and perform other automated actions. For example: Send different auto-responses to customers who text your business for the first time, or when they text you outside of business hours, or when no Textline agents are available.
Looking to supercharge your productivity? Here are a few tips for Textline power users that might help. 1. Search by tag. If you use tags to group your Textline contacts, you can search your address book for all entries matching a specific tag.
Organizations can now expand the Textline address book by adding whatever custom fields are relevant to a particular business use case. There are 5 different custom field types: 1. Single-line text fields can be used for just about any data you can imagine.
The holiday season is probably your customer service team's most hectic time of year. Answer your customers' questions faster using a textable phone number from Textline. Features like auto-responses and shortcuts streamline your support workflow. Start texting with customers in less than a minute. Sign up for a Textline free trial.
Organizations using Textline to conduct Net Promoter Score (NPS) surveys can now compose different automated responses for promoters, detractors, and passive customers. Learn more about using text messaging to send NPS surveys in the Textline Help Center.
The official Textline Android app is now available on Google Play. The app is free to download, and allows Textline agents to access the most commonly used features: send messages, receive notifications, set reminders, schedule messages, use shortcuts, transfer conversations, and even send announcements.
In this article we'll show you how to create a simple form that your customers can use to add their contact info to your Textline address book. You will need a G Suite account, a Zapier account, and a Textline account. Google's G Suite, formerly known as Google Apps, includes Google Forms and Google Sheets.