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Product Updates

Announcing CSAT surveys for Textline

Start measuring customer happiness with customer satisfaction (CSAT) surveys, a commonly used method for measuring customer satisfaction.

Posted on 
Jul 13, 2020
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Textline News

Happy Customer Service Week 2018

The first week of October is Customer Service Week. Thanks to all the hard workers out there who make their customers happy.

Posted on 
Oct 3, 2018
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Tips

5 tips for handling customer support during the holidays

Black Friday and Cyber Monday are coming up, which means your company's customer support team will likely be dealing with a heavy load for the next few weeks. Customers appreciate speedy customer service during the holiday season.

Posted on 
Nov 15, 2017
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Product Updates

New integration: Help Scout + Textline

If your organization uses Help Scout to handle customer support email, you can connect Textline to a Help Scout mailbox. Once connected, new inbound texts will land in both Help Scout and Textline.

Posted on 
Aug 31, 2017
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