Learn what CSAT surveys are, plus how and when to use them.
How to write and when to trigger a customer support out-of-office automation.
We'll break down the cost of support channels to help you decide which is right for your business.
Learn the pros and cons of business communication channels, and when to use each one.
The first week of October is Customer Service Week. Thanks to all the hard workers out there who make their customers happy.
If your organization uses Help Scout to handle customer support email, you can connect Textline to a Help Scout mailbox. Once connected, new inbound texts will land in both Help Scout and Textline.
