Start measuring customer happiness with customer satisfaction (CSAT) surveys, a commonly used method for measuring customer satisfaction.
The first week of October is Customer Service Week. Thanks to all the hard workers out there who make their customers happy.
Black Friday and Cyber Monday are coming up, which means your company's customer support team will likely be dealing with a heavy load for the next few weeks. Customers appreciate speedy customer service during the holiday season.
If your organization uses Help Scout to handle customer support email, you can connect Textline to a Help Scout mailbox. Once connected, new inbound texts will land in both Help Scout and Textline.