Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales.
Black Friday and Cyber Monday are coming up, which means your company's customer support team will likely be dealing with a heavy load for the next few weeks. Customers appreciate speedy customer service during the holiday season.
The holiday season is probably your customer service team's most hectic time of year. Answer your customers' questions faster using a textable phone number from Textline. Features like auto-responses and shortcuts streamline your support workflow. Start texting with customers in less than a minute. Sign up for a Textline free trial.
This week the Textline team attended the Customer Success Summit presented by Totango in San Francisco, California. If you're not familiar with the concept of Customer Success, in a nutshell, it means that we need to make sure our customers are successful if we want our own business to be successful.