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Customer Experience

Communicating during a crisis: How Textline customers are adapting to Covid-19

Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales. 

Posted on 
May 18, 2020
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Textline News

Happy Customer Service Week 2018

The first week of October is Customer Service Week. Thanks to all the hard workers out there who make their customers happy.

Posted on 
Oct 3, 2018
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Tips

5 tips for handling customer support during the holidays

Black Friday and Cyber Monday are coming up, which means your company's customer support team will likely be dealing with a heavy load for the next few weeks. Customers appreciate speedy customer service during the holiday season.

Posted on 
Nov 15, 2017
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Customer Experience

Ramping up for the holiday rush

The holiday season is probably your customer service team's most hectic time of year. Answer your customers' questions faster using a textable phone number from Textline. Features like auto-responses and shortcuts streamline your support workflow. Start texting with customers in less than a minute. Sign up for a Textline free trial.

Posted on 
Nov 9, 2017
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Product Updates

New integration: Help Scout + Textline

If your organization uses Help Scout to handle customer support email, you can connect Textline to a Help Scout mailbox. Once connected, new inbound texts will land in both Help Scout and Textline.

Posted on 
Aug 31, 2017
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Textline News

Lessons learned at the Customer Success Summit

This week the Textline team attended the Customer Success Summit presented by Totango in San Francisco, California. If you're not familiar with the concept of Customer Success, in a nutshell, it means that we need to make sure our customers are successful if we want our own business to be successful.

Posted on 
Mar 1, 2017
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