Here are 13 strategies for your team to try to improve the customer service they offer.
Use these templates to get started with your customer service business texting.
Your customers will appreciate you using business text messaging for your customer service.
How to meet your customers where they are with omnichannel customer support.
Textline customers have been using business texting in innovative ways to adapt to Covid-19, whether it's to reassure staff and customers, communicate changes to their business models, or facilitate no-contact services and sales.
The first week of October is Customer Service Week. Thanks to all the hard workers out there who make their customers happy.
Your company's customers would most likely prefer to text your business rather than call or email. When Twilio surveyed 6000 consumers worldwide, 89% answered that they would like to use messaging to communicate with businesses.